Descripción de la oferta
Job OverviewThe Strategic Account Sales Manager (SAM) will be primarily responsible for developing and maintaining strategic relationships with Empresa confidencial’s key accounts within our Sports vertical in EMEA. This person will work to understand and satisfy customers' needs, resolve their issues promptly, and consistently delivers a positive customer experience. The SAM will collaborate with the customer success team to help drive a positive customer experience and satisfaction. The SAM is expected to build long‑lasting, profitable relationships with clients, always striving to find the products that best fit individual clients' specific needs.Key ResponsibilitiesDevelop and sustain long‑term customer relationships while engaging customers at all levels, including senior levels of the customer organization.Understand customer business strategy and business case and drive alignment between customer objectives and company capabilities.Develop, implement and drive Strategic Account plans for any Top 50 account.Develop and provide functional demonstrations of the solutions to clients and solicit client feedback on product features and capabilities to providRequirementsThe Strategic Account Manager (SAM) is primarily responsible for the strategic management of Empresa confidencial’s largest customers in EMEA. Areas of responsibility include retention of Y/Y baseline revenue, creating go to market plans designed to add value to the customer relationship and drive new bookings and recurring revenue. Key objective is to expand Empresa confidencial solutions footprint in these accounts with sales excellence best practices that will provide credibility and customer value resulting from enterprise level agreements. The SAM is also responsible for partnership with the Empresa confidencial Customer Success organization, ensuring that negotiated service levels are achieved and project managing through to closing annual support renewals that meet business growth objectives.
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