Descripción de la oferta
About the job Slovenian Customer Service RepresentativeJob Title: Slovenian Customer Service Representative Travel IndustryJob Type: Full-Time | On-site/HybridLanguage Requirements: Slovenian (C2 Level), Advanced EnglishDescriptionAre you an empathetic individual with a passion for delivering exceptional customer service? Do you enjoy problem-solving, working in a dynamic environment, and being part of a team? If so, this opportunity is for you!You will play a key role in assisting both international travelers and partner agencies, helping to ensure seamless travel experiences.ResponsibilitiesDeliver excellent customer support for a leading travel company by identifying customer needs and providing tailored solutions.Manage communications with international travelers and accommodation suppliers via email and phone.Offer guidance on various inquiries related to payments, technical requirements, and services while adhering to set processes and maintaining high standards of service.Maintain a solution-focused approach when addressing customer issues and ensure customer satisfaction in every interaction.RequirementsLanguage Skills: Proficiency in Slovenian (C2 level) and advanced English proficiency.Communication: Strong verbal and written interpersonal skills, with the ability to empathize and resolve inquiries.Tech Skills: Comfortable with tools such as Office 365, CRM databases, and other internal platforms.Problem-Solver: A proactive mindset aimed at finding solutions to a range of customer challenges.Adaptability: Open to changing business priorities and fast-paced environments.Industry Knowledge: Familiarity with accommodation or travel platforms is an asset.Work Location Flexibility: Ability to work onsite and remotely within 100km of the office.Previous experience in customer service or contact center environments is a plus.Work Schedule:38.5 hours/week (Monday-Sunday).Available shift: 15:00 - 23:00h.Temporary contract with potential for a permanent role.Perks and Offerings:Access to recreational group activities (e.g., running, beach volleyball, etc.).Private health insurance option available upon securing a permanent contract.Flexible remuneration packages (e.g., childcare or transport) post-probation.A multicultural and innovative work environment supported by modern office facilities close to public transport.Free coffee daily, and fresh fruits once a week.Comprehensive training: 3-week onboarding and ongoing coaching sessions.
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