Descripción de la oferta
Workday Analyst - Cross Application - Full Remote Spain or Portugal Madrid Seville PT-Lisbon Telecommuter Bilbao Valencia PT-Braga ES-Malaga Barcelona PT-Porto Full time R77982 By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Workday Analyst - Cross Application - Full Remote Spain or Portugal We're looking for a Workday Analyst - Cross Application to configure, support, and continuously improve Workday and other Colleague Resources systems. This role is central to ensuring system reliability, data integrity, security, and business process efficiency while helping teams maximise the value of Workday. You'll manage Workday configuration across applications, optimise business processes, investigate technical and functional issues, and support releases, reporting, integrations, and system enhancements. Working with international HRIS, HR, Total Rewards, IT, business teams, and external vendors, you'll translate organisational needs into practical, scalable, and sustainable solutions. Key Responsibilities Support the HRIS team with the day-to-day BAU responsibilities and maintenance of Workday across multiple functional areas. Assist with the configuration, testing, and deployment of Workday enhancements, process improvements, and system changes. Investigate technical issues, unexpected results, and process weaknesses, identifying root causes and recommending effective solutions or alternative approaches. Monitor and manage the Workday inbox, helping to identify, investigate, and resolve business process events, tasks, and exceptions. Support the creation and execution of functional audits to help maintain data quality, regulatory compliance, and process integrity within Workday. Assist with data clean‑up and remediation activities, researching and correcting system discrepancies where required. Participate in system testing activities, including unit testing, regression testing, and user acceptance testing for new functionality and enhancements. Support the creation and maintenance of HRIS documentation, process guides, knowledge articles, and training materials. Assist with release readiness activities, including testing, communication, issue tracking, and post‑deployment support. Support the review and maintenance of configuration to ensure alignment with business requirements and agreed HRIS standards. Contribute to continuous improvement initiatives by identifying opportunities to enhance processes, data quality, and user experience. Partner with HR, Total Rewards, IT, and business stakeholders to understand requirements, explain system capabilities and limitations, and translate business needs into system designs. Manage the ongoing configuration, design, maintenance, and implementation of Workday and other Colleague Resources applications, including the preparation of configuration specifications and supporting documentation. Contribute to special projects and broader HRIS initiatives as required. The skills you will have when you apply Workday configuration expertise — hands‑on experience configuring and maintaining Workday functionality across applications. Cross‑application Workday knowledge — the ability to understand how Workday modules and processes interact, assess the wider impact of configuration changes, and support solutions across multiple functional areas. HRIS and systems understanding — knowledge of HR systems administration, configuration principles, system controls, data integrity, and technical and functional support. Business process improvement — the ability to identify opportunities to simplify, standardise, and automate processes while making effective use of Workday functionality and recognised best practices. Technical troubleshooting and problem‑solving — experience investigating system issues, unexpected results, integration errors, and process weaknesses, with the ability to identify root causes and recommend sustainable solutions. Testing and release management — experience assessing system changes, coordinating testing activities, supporting releases or patches, documenting outcomes, and communicating changes to end users. Business analysis and stakeholder partnership — the ability to understand business requirements, explain system capabilities and limitations, develop practical solutions, and build effective relationships with Colleague Resources, Total Rewards, IT, vendors, and business teams. Project and change management — strong organisational skills, with the ability to manage multiple priorities, contribute to complex projects, maintain accurate documentation, and meet deadlines. Clear communication and international collaboration — excellent written, verbal, and presentation skills, with the ability to communicate technical topics clearly and work effectively in an international team environment. Experience and education Bachelor's degree in information systems, computer science, human resources, business administration, or a related field is preferred. More than 3 years of HRIS or technical systems experience, including hands‑on Workday configuration and support, or an equivalent combination of education and experience. Experience supporting Workday across multiple functional areas, including business processes, security, reporting, data integrity, releases, and integrations, is strongly preferred. Experience working with third‑party vendors and collaborating with international, cross‑functional teams is an advantage. Working context This role is fully remote and based in Spain or Portugal. Your manager is based in UK. You will collaborate with international HRIS, HR, Total Rewards, IT, business teams, and external vendors across countries and time zones. You will contribute to the reliability, continuous improvement, and effective use of Workday and related HR systems across the organisation. About Sedgwick Sedgwick is the world's leading risk and claims administration partner, helping clients thrive by navigating the unexpected. The company's expertise, combined with advanced AI-enabled technology, supports solutions in claims administration, loss adjusting, benefits administration, and product recall. By joining Sedgwick, you'll be part of something truly meaningful. Our colleagues support people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Madrid Production Hub Role We are recruiting an awesome team of French Native speakers to join us at our Madrid Production Hub office! Diversity is our way of life! Your primary focus will be to build up a solid and stable pool of doctors into a panel. Doctors on the panel need to engage to participate regularly in our market research studies. You will establish a trustful relationship with the participants during recruitment and during follow up conversations about the status of their questionnaires completion. You will maintain the information about the Healthcare Professionals updated and assist them when queries arise. If you want to play a key role in a diverse, dynamic and committed team this could be the role for you! What to expect Recruit doctors and follow-up on their participation. Create doctor's engagement. Call doctors to invite them to our market research studies and join our panel of healthcare professionals. Initiate follow‑up calls with panelists to achieve maximum participation rate. Ensure expected participation rates amongst your assigned pool of doctors by using different communication channels and arguments. Our ideal candidate: Skills & other requirements French Native speaker is required (FR) Good working knowledge of English to participate in trainings, meetings, and internal communications. Excellent attention to detail and organizational skills. Excellent and professional communication skills (telephone and email). Analytical skills. Experience working for multi‑national corporations is an advantage. Further tasks would be documentation, mailings, troubleshooting and in some cases translations of text passages. Company Culture and EEO Statements We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status". We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at ... EEO Minorities/Females/Protected Veterans/Disabled #J-18808-Ljbffr
