Descripción de la oferta
Implementation Manager - Mid-Level
Location: London, UK or Barcelona, SpainType: Full-time, On-site (Hybrid)Compensation: Competitive Salary + Bonus + ESOPReports to: Implementation Team Lead
About AudioStack
AudioStack is the world’s most powerful AI audio production infrastructure, empowering global brands, agencies, and creators to scale high-quality voice and audio production through our Audio-as-a-Service platform. We’re pioneering the future of audio automation, personalization, and synthetic voice with cutting‑edge AI and a diverse international team.
If you’re curious about how technology, creativity, and innovation meet in the world of sound, this is your place.
About the Role
AudioStack is looking for a mid-level Implementation Manager based in either our HQ in London or our Operations Hub in Barcelona to lead customer onboarding and technical implementation projects across our enterprise and mid‑market clients.
This is a high‑impact and strategic role within our Operations Team and alongside our Customer Success team and is ideal for someone who thrives at the intersection of project management, client consulting, and technical delivery. This role is hands‑on. You will take ownership of complex implementations, work cross‑functionally with Sales, Product, and Operations, and ensure our customers successfully deploy AudioStack’s AI‑powered audio infrastructure, seamlessly integrated into their workflow.
If you enjoy translating business needs into scalable technical solutions and managing stakeholders across commercial and technical teams, plus have a problem‑solving hustle mentality, this role is for you!
What You’ll Be Doing
As an Implementation Manager, you will own the successful delivery of customer implementations from post‑sale handover through go‑live and adoption.
Project & Delivery Ownership
Lead end-to-end implementation projects for enterprise and mid‑market customers
Define project scope, timelines, milestones, and success metrics
Manage cross‑functional internal teams (Sales, Product, Operations, Engineering)
Drive projects to on‑time, on‑budget delivery
Customer Consulting & Solution Design
Understand clients’ business processes, KPIs, and operational challenges
Assess client software ecosystems and integration requirements
Translate business needs into structured technical implementation plans
Identify optimisation opportunities and scalable AI audio use cases
Stakeholder Management
Act as the primary implementation point of contact for client stakeholders
Partner with Sales to ensure smooth client kickoffs and clear expectation alignment
Run structured kick‑offs, status updates, QBR inputs, and strategic check‑ins
Build trusted relationships with agency partners and media teams
Operational Excellence
Standardise onboarding processes and implementation playbooks
Forecast onboarding capacity and coordinate sprint planning with Operations
Establish best practices for rollout across new markets and channels
Drive continuous improvement across tools, documentation, and workflows
Experience
+3 years of experience in Implementation, Technical Account Management, Onboarding, or IT/Tech Consulting
Experience working with B2B or enterprise customers on complex technical projects
Exposure to AdTech, MarTech, or Ad Operations is highly desirable
Experience managing API‑based or SaaS implementations is a strong plus
Skills
Strong project management capabilities (scope, risks, timelines, stakeholders)
Excellent written and verbal communication skills
Ability to explain technical concepts clearly to non‑technical stakeholders
Structured problem‑solving mindset
Highly organised, detail‑oriented, and process‑driven
Proficient in Google Sheets / Excel
Technical Aptitude
Strong understanding of APIs and integrations (coding experience is a plus, not required)
Comfortable navigating technical discussions with product and engineering teams
Passion for AI, audio technology, and scalable infrastructure
The opportunity to work in a leading voice & audio AI company, with an exceptional tech team with diverse and highly recognised backgrounds.
Be part of a great story: we are making audio scalable for the first time in history.
Great Learning & Development opportunities, such as our biweekly journal club - state‑of‑the‑art papers or Friday wins, a proactive meeting to celebrate shipping of new software each week.
Hybrid working and Flexible working hours with 3 days in the office per week.
Stock Options (subject to performance and time served).
The opportunity to shape a startup culture in a company in the fast‑growing audio/video space.
A truly international and diverse team.
Offices in the hottest startup hubs London, Barcelona and New York.
Dog friendly offices (come and meet Swanson and Bernie)!
Why is now a really exciting time to join AudioStack
AudioStack is the leading Audio‑As‑a‑Service company with a very strong technology stack and AI R&D team, featured in some of the leading media.
We have a great team and culture and you will be immersive in a very international environment and market.
We are still a small team of 30 people expanding rapidly internationally. As an early employee you have a lot of room to apply and grow your skills fast, build out a team and move quickly with your ideas, enjoying a lot of space, flexibility and trust.
Join us now to revolutionise how audio production is delivered at scale!
Our commitment to diversity
We embrace diversity at www.audiostack.ai. To build a product that’s loved by everyone, we need a team with all kinds of different perspectives, experiences, and backgrounds. That’s why we’re committed to hiring people regardless of race, religion, colour, national origin, sex, sexual orientation, gender identity, age or disability.
#J-18808-Ljbffr
