Descripción de la oferta
Overview
As an Implementation Manager at Holded, you will own the SMB onboarding journey from scoping to go-live, translating clients’ business processes into Holded configurations. You’ll coordinate data migration, training, and workflow redesign to ensure immediate value and long-term retention. You will partner with product and support to scale onboarding, shaping templates and automation. This is a hands-on, cross-functional role that drives fast adoption and customer success in a growth-focused SaaS environment.
Compensaciones / BeneficiosPermanent contract26 paid days-offFlexible working hoursShort work-day on FridaysFree catered lunchAnnual training budget
ResponsabilidadesLead end-to-end onboarding projects for new clients, including scoping, configuration, data migration, training, and go-live.Map client business processes (accounting, invoicing, inventory, HR, CRM) to Holded features.Act as primary technical liaison during implementation, coordinating with product and support teams.Identify risks and blockers early and manage timelines across multiple accounts.Deliver remote training and create client-specific guides, videos, and help articles.Collect post-implementation feedback and surface product gaps to the Product team.Contribute to scaling onboarding with templates, playbooks, and automation of repetitive tasks.
Requisitos principales2–5 years in implementation, onboarding, or customer success roles at a SaaS company targeting SMBs.Hands-on experience with at least one ERP/BI software (e.g., Holded, Odoo, Microsoft Dynamics 365 Business Central, Navision, Sage) or similar.Strong understanding of core SMB processes: accounting, invoicing, inventory, payroll basics, or CRM.Native Spanish speaker and fluent in English.Proven ability to manage multiple projects simultaneously without dropping the ball.Stakeholder management and collaboration across product, support, and customers.Clear written and verbal communication; ability to produce user training materials.Proactivity in identifying risks and driving issues to resolution.Experience with ERP/business management software (Holded, Odoo, Dynamics, Navision, Sage)Data migration skills (CSV, Excel, API-based imports)Experience with integration tools (Zapier, Make, native APIs)
