Descripción de la oferta
UST is looking for the very Top Talent…and we would be delighted if you were to join our family!Si sus habilidades, experiencia y cualificaciones coinciden con las de esta descripción del puesto, no demore su solicitud. More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. What are we looking for? We are looking for a Functional Product Owner with experience in Assisted Channel working close to one of our main clients in banking sector. We are looking for a strategic and business-oriented Commercial Campaigns Specialist to lead the definition and evolution of omnichannel inbound and outbound commercial campaign capabilities within our SaaS Assisted Channels platform. The selected candidate will be responsible for defining and optimizing commercial interaction workflows, campaign servicing journeys, customer targeting capabilities, and campaign operational processes used across Contact Centers, Branches, and remote servicing teams in commercial campaigns This role acts as the functional owner of commercial campaign capabilities, translating business and commercial needs into scalable global capabilities, interaction workflows, campaign management processes, and customer engagement experiences. The role requires close collaboration with Product Managers, Technical Leads, Operations teams, Marketing teams, and country programs to ensure globally reusable, business-driven, and scalable campaign solutions. Main tasks and accountabilities will be: Define and lead the functional vision and roadmap for omnichannel commercial campaign capabilities. Analyze current capabilities across markets and prioritize future ones, aligning business needs with technical development. Collaborate with country programs and technical teams to identify reusable global capabilities and manage local requirements. Translate business needs into functional definitions, user stories, and operational requirements for IT teams. Coordinate with technical teams on backlog prioritization, release planning, and functional validation. Define and evolve operational use cases for campaign, lead, and opportunity management. Define campaign KPIs and performance metrics in collaboration with analytics teams. Maintain functional documentation in Confluence and Jira. What UST expects from you? Proven experience in Product Ownership, Functional analysis or Campaign Management solutions. Experience working with Inbound and outbound commercial campaigns in Contact Center operations and/or Branches Experience translating business requirements into Product backlog items. Strong understanding of Customer interaction workflows, Commercial servicing processes, Campaign operational models (Sales, Collections, etc.) Drive functional alignment across stakeholders. Ability to understand operational pain points and translate them into scalable campaign capabilities. Ability to work autonomously in a complex and cross-functional environment. Strong prioritization and roadmap management capabilities. Experience working in Agile environments (Scrum, Kanban). Ability to manage multiple stakeholders and Global versus local demands. Ability to work in global and multi-country product organizations. Good english level (C1) you will be working with international teams. Work location 100% remote within Spain. Work schedule Business Hours. What can we offer? 23 days of Annual Leave plus the 24th and 31st of December as discretionary days! Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances). `Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan…) Free access to several training platforms Professional stability and career plans UST also, compensates referrals from which you could benefit when you refer professionals. The option to pick between 12 or 14 payments along the year. Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…) UST Club Platform discounts and gym Access discounts If you would like to know more, do not hesitate to apply and we’ll get in touch to fill you in details. We are waiting for you! In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. xcskxlj We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.
