Descripción de la oferta
Employment Type: Full-timeIdiliq Group, a leading company in the tourism and hospitality industry, is seeking a Reservation Agent to join our Reservations team. As part of a dynamic and customer-focused team, the successful candidate will be responsible for managing reservations, handling client communications and ensuring an exceptional customer experience aligned with company brand standards. Act as the main pre-arrival contact for clients, with a particular focus on groups and events. Previous experience (minimum 1 year) in customer service, call centre, reservations or front desk roles. Experience working with PMS systems such as Opera Cloud, Opera or similar. Knowledge or exposure to revenue management and market tools such as IDEAS, Duetto, OTA Insights or STR Global. High level of English and Spanish, both written and spoken. Ability to work independently with minimal supervision. Flexible and adaptable approach to work schedules, including weekends and holidays if required. Proficiency in Microsoft Office (Excel, Outlook, Word). Comfortable using web-based reservation systems, helpdesk tools and digital platforms. Ongoing professional development and training.
