Mandarin Oriental Punta Negra, Mallorcaislooking for aWellness Experience Advisorto join ourSpa & WellnessTeam.Are you a master of craft?Do you thrive in a team that succeeds together,demonstratingintegrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residenceslocatedin prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilstrepresentingthe verycutting-edgeof luxury experiences.Set against the stunning backdrop of Puerto Portals, Mandarin Oriental PuntaNegra pulses with the vibrant spirit ofMallorca.Here,subtleand emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly.Celebrate the essence ofMallorcathrough bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.About the jobBasedat Mandarin Oriental Punta Negra, Mallorca,as a Wellness Experience Advisor,you will curate exceptional wellness experiences for each guest.From welcoming them with warmth, guiding them to the perfect treatments, and supporting or performing wellness experiences, to managing reservations and offering expert advice on services and retail products, you will ensure every guest feels cared for, informed, and inspired.AsWellness Experience Advisor,you willberesponsibleforthe following duties:Deliver selected wellness experiences and workshops to enhance the guest journey.Welcome guests warmly, ensuring a comfortable and inviting arrival experience.Manage reservations, schedules, and appointment coordination efficiently.Provide clear, knowledgeable information on spa services, treatments, and products.Offer personalized treatment recommendations based on guest needs and preferences.Handle all guest inquiriesregardingservices, hours, rates, and promotions.Support guest comfort with tours, attentive service, and a clean, welcoming environment.Process billing and payments while promoting offers and upsellingadditionalservices whenappropriate.AsWellness Experience Advisor, weexpectfrom you:Experience and educationMinimum of 1 year of experience in a similar role, preferably within a luxury environment.Knowledge or background in any wellness-related field is highly valued.Additionalrelevant experience or education will be considered an asset.Technical SkillsExcellent communication skills in both English and Spanish.Strong organizational abilities and attention to detail.Comfortable working in a fast-paced, dynamic environment.Supportive team player with a collaborative attitude.Friendly, professional, and service-minded approach.Able to manage multiple tasks efficiently.Consistently focused on delivering exceptional guest experiences.Our commitment to youLearning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.MOstay. When you work as hard as our colleagues do,it’simportant to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. TheMOstayprogramme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.We’reFans. Are you?
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