Descripción de la oferta
DUTIES AND RESPONSIBILITIES: Contact potential clients using various channels (phone, email) Manage inbound calls and ensure quarterly quota is reached Respond to inbound emails in timely and accurate manner Place outbound calls when required Quote creation and follow up Use upselling/cross-selling technics to maximise revenue Stay up to date with active promotions and campaigns to maximise their success Ensure personal knowledge of the portfolio is maintained Answer and deal with customer post sales requests Cover order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite. REQUIREMENTS: C2/fluent in French, both oral and written. Fluent in English (at least B2 level) Minimum of 1 year relevant experience Comfortable communicating using various channels (telephone, email) Knowledge of sales techniques (up-/cross-selling, objection handling, etc.) Computer literate with solid IT knowledge and technical understanding Strong personal interest and curiosity in IT products and applications Outstanding communication with ability to emphasise, negotiate and persuade Resourceful and stress resilient personality that can adapt and remain calm in all situations Exceptional customer facing and customer care skills Ability to meet tight deadlines with minimum supervision and in timely manner Ability to work independently, while being team player at the same time. BENEFITS: Excellent remuneration package based on experience, skills and performance Be part of a dynamic and creative team with positive and friendly atmosphere Guidance and tools to reach your full potential. Interested? Apply now! #J-18808-Ljbffr
