Descripción de la oferta
To manage the full life cycle and deliver a first-class handling of all Tours, including Series business and Adhoc, checking itineraries and making all necessary bookings and arrangements.
This shall be done with a strong focus on revenue, customer satisfaction, and high quality.
Key Activities
Manage and operate tours, including itinerary and revenue checks.
To process and confirm critical services efficiently and accurately, paying attention to any special requirements of the clients.
Complete any rate collection/negotiation activities requested by your Manager/Supervisor
Deliver on teams agreed SLA’s
Source for new suppliers if needed, negotiate services and rates.
Provide active and ongoing support and knowledge transfer to hubs and the Kuoni Tumlare sales organization.
Pre/Post season analysis and recommendations
Undertake project work as required by management.
Investigate and resolve service complaints.
Qualifications
Commercially minded and Sales driven
Project management
Proven ability to build strong customer and supplier relationships
Good oral and written communication skills
Language skills – English + Spanish
Entrepreneurial and creative approach
Destination travels expertise in Iberia
Excellent at coordinating across a matrix organization
Availability to travel
Job Highlight
Delivering Results
Focusing on Customers & Suppliers
Communicating
Collaborating
Analyzing and improving
Navigating change
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