Descripción de la oferta
Job Responsibilities / Role The role is a Major Incident Management with oversight within a dedicated PRE++ governance operating model.In this role, you'll be responsible for driving operational governance, incident management and environment stability across PRE and associated non-production services supporting the Sparrow (TSB) programme.Responsibilities Driving operational governance and stability across PRE environments through structured incident control processes.Leading and coordinating Major Incident Management activities for PRE services to minimise disruption and restore service as quickly as possible.Managing daily Preoperational health checks and readiness reporting to support programme delivery and critical BAU activities.Coordinating with infrastructure, application, support, testing, and development teams to diagnose and resolve incidents effectively.Establishing and maintaining SLA-driven monitoring, alerting, dashboards, and operational reporting to proactively identify and mitigate service degradation.Driving proactive Problem Management through root cause analysis (RCA), trend identification, post-incident reviews, and preventative action tracking.Supporting governance and control of PRE data ingestion activities from PRO and MIG environments, ensuring data quality, masking, confidentiality, and environment stability requirements are met.Defining and enforcing operational policies, deployment best practices, and controlled activity windows within PRE environments.Producing clear, structured stakeholder communications during incidents, operational events, and governance forums.Contributing to continuous improvement initiatives across incident management, monitoring, change governance, and operational support processes.Co-ordinating Pre Production Performance tests on behalf of the certification office.Qualifications +5 years experience as Major Incident Manager.Demonstrable direct exposure / experience of IT Major Incident Management (or closely related incident / problem / service management experience with clear evidence of transferable skills).Understanding of Santander IT infrastructure, networks, and applications. EXPERIENCIA EN BANCO SANTANDER / BANCA EN GENERAL (CON PREFERENCIA EN BANCO SANTANDER)High attention to detail and a meticulous approach to documentation.Strong written and verbal communication skills, with experience engaging stakeholders at all management levels.Ability to process data and information from multiple sources to assess and prioritise impact and urgency, clearly relating the effects on impacted stakeholders and prioritising their needs during resolution.Understanding of Jira, ServiceNow and PagerDuty.Experience working within large-scale banking or regulated financial services environments.Understanding of PRE / UAT / SIT / Non-Production environment governance models.Experience using ServiceNow, PagerDuty, Dynatrace, Splunk, AppDynamics, or similar tooling.Technical background within Infrastructure, Software Engineering, Platform Operations, or Production Support.Experience supporting release management, deployment governance, or test coordination activities.Knowledge of operational resilience and service availability principles.#J-18808-Ljbffr
