By accompanying the client with the management of their security devices, and by continuously improving our processes and operations capabilities, you will be helping make the customer’s life more secure. The Security Device Technician is responsible for handling cases, ensuring smooth security operations, and supporting health monitoring processes. This role is critical in maintaining the efficiency of security infrastructure by providing technical support, improving automation, and ensuring timely case resolution. Are eager to learn and to manage state-of-the-art security technologies Participate in the effort of building and maintaining Standard Operations Procedures to manage security devices Help manage the configuration and monitor the health of customers’ security devices. Escalate complex cases to level 2 security device engineers with all necessary information Update security devices according to service roadmap and guidance from the Platform engineering group Internal transversal interactions with various groups (Operational Analysts, Platform Engineers, Integration Engineers, DevOps…)Your aim is to play an active role in helping Kudelski Security to provide customers with the best experience through their journey into our Managed Detection and Response service and ultimately make our customers’ lives more secure. A team-player who can collaborate in a high-paced security operations environment Experience in IT security, networking, or related fields Experience with both Linux and Windows operating systems Spanish in English French or any other languages Join us and be part of a rapidly growing company with locations in Switzerland, Spain and the United States and who leverages their unique history of innovation and engineering with a pragmatic view of client security, to adopt a different approach to cybersecurity and help change the security paradigm.