Descripción de la oferta
OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.
The Challenge
We’re searching for a skilled Technical Writer to join our Technical Writing Team. The Technical Writing Team supports the Product Team by creating comprehensive knowledge base content, release materials, and additional publications for the OneTrust platform. We're seeking an individual who thrives on organization, possesses meticulous attention to detail, excels in verbal and written communication, and exercises these skills to produce high-quality documentation for our end users.
Your Mission
As a Technical Writer, you serve as the documentation specialist who creates documentation, knowledge base content and release materials to support a variety of audiences and products.
You will:
Create and manage product-specific content, including procedural content, feature guides, release materials, and additional publications for the platform.
Collaborate with product teammates, implementation specialists, solution engineers, and other subject matter experts (SMEs) to capture relevant content and resources in our documentation and ensure its accuracy.
Develop your understanding of the product space as well as various Technical Writing deliverables to produce high-quality documentation.
Conduct independent testing of features and functionalities within the software.
Anticipate user needs for documentation, reflect on user feedback, and incorporate any necessary changes for maximum impact.
Understand and adhere to our Technical Writing Style Guide and contribute to its refinement as needed.
Actively participate in meetings and create cross-team collaboration where necessary to address team or business goals.
You Are
You are an organized, detail-oriented and data-driven Technical Writer with software documentation experience who can evaluate various factors to determine the best methods to produce desired results.
Bachelor's degree in English or Professional Writing (Technical Writing, Journalism).
Proven track record for producing high-quality software documentation through direct testing of features and functionalities in the software and utilization of existing resources.
Strong verbal and written communication skills, including the ability to absorb technical details and effectively communicate this content to non-technical users.
Demonstrated ability to navigate competing priorities and deliverables in an agile environment.
Experience collaborating with various global teams.
Strong desire to learn and open to embracing new concepts and processes.
Your Experience Includes
At least 2 years of professional writing experience.
Experience with structured content authoring tools.
Comfort with basic image manipulation (cropping, adding mark-up, etc.).
Proficiency in collaboration tools such as Confluence and Jira.
Basic knowledge of HTML/CSS.
Innovation and automation using AI tools and agents.
Extra Awesome
Familiarity with SaaS companies and agile software development.
Proficiency with API documentation.
Experience with Paligo (CCMS).
Familiarity with Salesforce.
OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
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