Join a leading Outsourcing & BPO consultancy that partners with global tech innovators . We're looking for a Technical Support Advisor to support one of the worlds top software development companies! If you're tech-savvy, customer-oriented and eager to grow your IT career this is your opportunity!
Location: A Coruña Spain (On-site)Employment Type: Full-timeIndustry: Outsourcing / BPO / IT ServicesLanguages: English (C1) Spanish is a plusCompensation: Base salary performance bonuses
Your Responsibilities

Provide technical assistance and troubleshooting for software-related issues
Use your IT background or technician experience to resolve customer challenges efficiently
Collaborate with cross-functional teams to deliver excellent service and seamless project execution
Offer clear guidance and effective solutions to clients ensuring customer satisfaction
Contribute to process improvements and share insights to enhance team performance

Your Profile

Native or fluent in English (C1); knowledge of Spanish is a plus
Background in IT technologies/products especially Cloud tools like Office Outlook OneDrive Exchange SharePoint Lync Server or Microsoft Windows
Strong critical thinking and problem-solving skills
Excellent communication, empathy and professionalism in customer interactions
Motivated adaptable and eager to learn in a fast-paced environment

Whats on Offer

Full-time contract (39 hours/week) Monday to Friday rotating shifts between 09:00 and 21:00
Option to work on-site in A Coruña or remotely from anywhere in Spain
Dynamic and multicultural work environment
Focus on work-life balance
Comprehensive product and technology training
Career growth and professional development opportunities
Guidance and tools to help you reach your full potential

Key Skills

Dhcp
SQL
Active Directory
VOIP
VMware
Customer Service
Windows
Trouble Shooting
Java
VPN
Sharepiont
hardware
Dns
Technical Support
Software Applications

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