Descripción de la oferta
Responsibilities: Act as the technical interface for the company’s energy storage products, providing professional technical support to distributors, installers, and service partners throughout project delivery and after-sales processes Responsible for onsite installation guidance, commissioning, testing, and troubleshooting of energy storage systems, with the ability to quickly identify and resolve system issues Support technical analysis for residential and C&I ESS projects, including communication, EMS, inverter, and battery system related issues Handle customer complaints and technical escalation cases, coordinate internal resources, and drive issue resolution to improve customer satisfaction Maintain close communication with R&D and product teams, provide feedback on onsite issues and product improvement suggestions, and support continuous product optimization Collect and organize onsite operational data, service reports, and technical documentation to ensure accurate and complete service records Provide technical training to distributors, installers, and service partners, covering product installation, commissioning, maintenance, and troubleshooting Qualifications Bachelor’s degree or above in Electrical Engineering, Automation, Renewable Energy, or related field Experience in energy storage, photovoltaic, inverter, battery systems, or related electrical industries is preferre Solid electrical and system knowledge with the ability to independently analyze onsite issues and perform troubleshootin Hands-on experience in onsite installation, commissioning, or technical servic Familiarity with communication protocols such as Modbus, CAN, and TCP/IP is preferre Strong communication and coordination skills, with the ability to collaborate efficiently with customers, installers, and internal team Customer-oriented, proactive, and capable of working independently and driving problem resolution Fluent in both Spanish and English as working language Willingness to travel within Europe when require Driving licence: Class B
