Descripción de la oferta
SATO is a leading global provider of Auto-ID solutions that connect people, goods and information.It serves a diverse range of sectors to streamline operations, empower workforces and help customers reduce their environmental impact. Integrating auto-ID technologies with hardware as solutions, we tag identifiers to things and people at the site of business operations and feed data to IT systems for processing.Position Summary:Provide an excellent level of technical support to our customers and partners in AIDC technologies, and internally to our local team. Promote technical team building and continuous improvementRole Purpose:Technical Team Coordination (3 people)Obtenga más información sobre las tareas generales relacionadas con esta oportunidad a continuación, así como sobre las habilidades requeridas.Assign and supervise the activities of the team members under your supervision and provide them with the necessary resources to perform their work, aligned with the company's strategiesPromote their training and skills developmentMonitor their performance and define the standard internal procedures to be followed by their departmentPlan and define the department's needs, including hardware, equipment, and training.Interface with the technical departments in other countries, RHQ and HQ in Japan.Stay updated on emerging trends and advancements in AIDC technology. Customer and Partner Relationship Management:Develop and maintain close, trusting relationships with customers and partners, serving as the point of contact for technical needs or service issues.Ensure prompt response times and effective solutions to customer inquiries.Perform testing, validation, and troubleshooting as needed.Provide ongoing training to partners on technical aspects.Define local products, services, and solutions. Project management.Project definition and monitoring to ensure client requirements are met within stipulated deadlines. Final validations. Management of internal and external technical resources. Internal supportTechnical support and training for the sales team when required.Coordination with other departmentsLocal support: local network management, incidents, telephone connections, and management of corporate applications. ReportingInternally escalating and reporting detected incidents or operational problems using internal tools.Preparing required periodic reports.Identifying opportunities for improvement and optimizing internal processes. Basic RequirementsBachelor's or master's degree (engineering/IT)Fluency in both English and Spanish is essential to support the company's growth in Spain and internationally.Experience in team management.2-5 years in technical support, solutions design, project deliveryOccasional travel (customers meetings, trainings, trade shows) Additional InformationBe part of the next step in a growing subsidiary for an already well-established successful Japanese company (JTSE listed)Work in a dynamic European working environment within a growing potentialCompetitive fixed salaryDesired start date: As soon as possibleContract type: Permanent contractTravel: Occasional domestic/International travel with the coverage of travel expensesA laptop Equal Opportunity Employer DisclaimerSATO Europe is committed to fostering a diverse, inclusive, and equitable workplace. We hire and promote individuals based on merit, qualifications, and business needs, without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, age, or any other protected characteristic as defined by applicable laws. xcskxlj Our DEI policy ensures that all employees and candidates are treated with fairness, dignity, and respect.
