Descripción de la oferta
Overview
As a Tech Support Engineer at Fever, you will be the first contact for platform incidents, diagnosing issues and deciding when to escalate. You will collaborate with Engineering, Product, and QA to keep operations smooth, guiding teams through incident handling and process improvements. By month six you will lead incident management, mentor others, and automate repetitive tasks. This role offers hands-on impact in a fast-growing, globally focused tech company.
Compensaciones / Beneficios40% discount on Fever events and experiencesHome office friendly anywhere in SpainRelocation package for international candidatesHealth insurance and flexible remuneration via CobeeEnglish lessonsGympass membership
ResponsabilidadesHandle and triage incidents, diagnose issues, and escalate when neededCollaborate with Engineering, Product, Data, and Systems to resolve problemsImprove internal documentation and support processes and assist users with technical issuesLead incident management and post-incident reviews; mentor new team membersIdentify trends, propose preventive solutions, and automate repetitive troubleshooting tasksProvide technical guidance to internal teams and customers; ensure proactive monitoring and efficient issue resolution
Requisitos principalesExperience in technical support or troubleshooting rolesFamiliarity with monitoring and logging tools (e.g., Datadog, Grafana, Kibana, ...)Knowledge of APIs, services, and client-server architectureUnderstanding of incident management, triage, and escalationProficiency in English for clear communicationProblem-solvingProactive troubleshootingAbility to work in a fast-paced environmentLinux/UNIX and scripting skillsRESTful APIs and JSONAWS, Docker, Kubernetes
