Descripción de la oferta
rindus is seeking an experienced IT Support Leader to own day-to-day support processes and drive continuous improvement across Incident, Request Fulfilment, and Knowledge Management. You will mentor a service desk team, promote a customer-first culture, and build a strong knowledge base for end users.You will collaborate with the IT Platform team to enhance the ITSM tooling and report on CSAT, SLA, and KPI metrics, ensuring alignment with global strategies and departmental goals.
#J-18808-Ljbffr
