Descripción de la oferta
About RevolutPeople deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day.As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, weve been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And were looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.About the roleThe Physical Presence team brings Revolut beyond the app and into the real world. They design and scale our footprint, creating seamless, high-impact experiences where customers live and travel. By blending high-tech with in-person interactions, team members oversee innovative touchpoints that make Revolut feel just as powerful offline as it does online.Were looking for a driven and experienced Store Manager to lead our retail team and oversee operations of our first store in Barcelona. Youll oversee the delivery of an exceptional customer experience, while ensuring operational excellence.Up to shape whats next in finance? Lets get in touch.What youll be doingLeading, managing, and developing the store team to achieve targets and service excellenceOverseeing day-to-day store operations, ensuring efficiency, consistency, and high standardsDriving commercial performance through KPI monitoring, analysis, and action planningOwning the store’s profit and loss, delivering against targets, and maintaining positive financial performancePlanning and executing in-store events, promotions, and customer activationsHandling customer complaints and resolving issues in a timely and professional mannerManaging stock levels, merchandising standards, and store presentationRecruiting, training, and scheduling team members in line with business needsPreparing reports and presenting performance updates to executive-level stakeholdersEnsuring compliance with company policies, procedures, and health and safety standardsWhat youll needExperience in a retail management or senior supervisory roleSolid leadership skills with experience managing and developing teamsExcellent communication skills, including experience reporting to senior leadershipImpressive analytical skills to interpret data and drive performance improvementsCommercial awareness and a proven track record of delivering sales resultsThe ability to handle customer complaints with professionalism and confidenceOutstanding organisational and problem-solving abilitiesFlexibility to work retail hours, including weekendsTo be based in BarcelonaFluency in English and CatalanNice to haveExperience in fast-paced retail environments, such as fashion, lifestyle, or premium brandsFamiliarity with organising and delivering in-store events or activations.Visual merchandising skills and an understanding of customer journey optimisationExperience working with performance dashboards or retail analytics toolsBuilding a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. Were not just doing this because its the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.Important notice for candidates:Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.We wont ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revoluts Candidate Privacy Notice
