Descripción de la oferta
About Revolut
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People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day.
As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to WorkTM. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the role
The Physical Presence team brings Revolut beyond the app and into the real world. They design and scale our footprint, creating seamless, high-impact experiences where customers live and travel. By blending high-tech with in-person interactions, team members oversee innovative touchpoints that make Revolut feel just as powerful offline as it does online.
We're looking for a driven and experienced Store Manager to lead our retail team and oversee operations of our first store in Barcelona. You'll oversee the delivery of an exceptional customer experience, while ensuring operational excellence.
Up to shape what's next in finance? Let's get in touch.
What you'll be doing
Leading, managing, and developing the store team to achieve targets and service excellence
Overseeing day-to-day store operations, ensuring efficiency, consistency, and high standards
Driving commercial performance through KPI monitoring, analysis, and action planning
Owning the store's profit and loss, delivering against targets, and maintaining positive financial performance
Planning and executing in-store events, promotions, and customer activations
Handling customer complaints and resolving issues in a timely and professional manner
Managing stock levels, merchandising standards, and store presentation
Recruiting, training, and scheduling team members in line with business needs
Preparing reports and presenting performance updates to executive-level stakeholders
Ensuring compliance with company policies, procedures, and health and safety standards
What you'll need
Experience in a retail management or senior supervisory role
Solid leadership skills with experience managing and developing teams
Excellent communication skills, including experience reporting to senior leadership
Impressive analytical skills to interpret data and drive performance improvements
Commercial awareness and a proven track record of delivering sales results
The ability to handle customer complaints with professionalism and confidence
Outstanding organisational and problem-solving abilities
Flexibility to work retail hours, including weekends
To be based in Barcelona
Fluency in English and Catalan
Nice to have
Experience in fast-paced retail environments, such as fashion, lifestyle, or premium brands
Familiarity with organising and delivering in-store events or activations.
Visual merchandising skills and an understanding of customer journey optimisation
Experience working with performance dashboards or retail analytics tools
Building a global financial super app isn't enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Important notice for candidates:
Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.
• Only apply through official Revolut channels. We don't use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @ domain.
We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it's a scam. Report it immediately.
By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. xiphteb I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice
