Descripción de la oferta
You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.## **Job Description****Join Our Team as a Station Supervisor – Support Leadership and Drive Operational Success!****Station Supervisor** to assist the **Station Manager** in overseeing daily operations, managing staff, and delivering an exceptional customer experience.As the **Station Supervisor**, you will play a key role in supporting the **Station Manager** with operational tasks, ensuring the station runs efficiently, and that all staff are performing to the highest standards. You’ll help coordinate the vehicle fleet, manage staff performance, and ensure customer satisfaction, contributing to the overall success of the station.**Key Responsibilities:****1. Operational Management:*** Assist the Station Manager in overseeing day-to-day operations, ensuring processes run smoothly and efficiently.* Help manage the availability, maintenance, and condition of the vehicle fleet.* Support the coordination of vehicle rentals, returns, and cleaning schedules for maximum efficiency.**2. Customer Service:*** Ensure high levels of customer satisfaction by addressing customer inquiries, resolving issues, and supporting staff in handling complaints.* Help train and guide staff to deliver excellent customer service throughout the customer journey.**3. Staff Management:*** Assist the Station Manager in recruiting, training, supervising, and evaluating station staff, including rental agents and customer service representatives.* Help schedule shifts and manage staff workload to ensure adequate coverage and efficient operation.**4. Sales and Financial Management:*** Support the Station Manager in monitoring and achieving sales targets, including upselling additional services.* Assist in managing the station’s budget, controlling costs, and ensuring profitability.**5. Fleet Management:*** Help monitor and manage the station’s fleet, ensuring vehicles are properly maintained, clean, and available for rental.* Coordinate with maintenance teams to ensure timely servicing and repairs of vehicles.* Assist in optimizing fleet utilization to meet customer demand and reduce idle time.**6. Compliance and Safety:*** Ensure that all operations comply with company policies, industry regulations, and legal requirements.* Maintain a safe working environment for both employees and customers.* Assist with proper documentation and record-keeping for all transactions.**What We’re Looking For:*** Experience in a supervisory or operational role, preferably in the car rental or customer service industry.* Strong leadership and organizational skills, with a focus on team management and operational efficiency.* Excellent communication skills and a customer-focused attitude.* Ability to multitask and handle a fast-paced work environment.* Be part of a dynamic team that values leadership, teamwork, and customer satisfaction.* Play a key role in supporting the overall success of the station.* Enjoy opportunities for career growth and professional development within a global brand.If you’re ready to take on a leadership role and support the Station Manager in driving operational success, apply today# **Europcar Mobility Group**Europcar Mobility Group es un actor global de la movilidad, con 75 años de experiencia en servicios de movilidad y una posición de liderazgo en Europa. «Ayudamos a cambiar la forma en la que te mueves» es la frase que nos define y que nos une.Ofrecemos a particulares y empresas una amplia gama de servicios de alquiler de coches y furgonetas, ya sea por unas horas, unos días, una semana, un mes o más, a demanda o por suscripción, apoyándonos en una flota de más de 250.000 vehículos, equipados con los últimos motores, incluyendo una proporción cada vez mayor de vehículos eléctricos.Nuestras marcas responden a necesidades, casos de uso y expectativas diferenciados: Europcar, líder mundial en alquiler de coches y furgonetas o camiones ligeros, con un posicionamiento premium, Goldcar, líder en la prestación de servicios de alquiler de coches de bajo coste en Europa, y Fox-Rent-A-Car, uno de los principales actores en el mercado de alquiler de coches en EE.UU., con un posicionamiento de enquilibrio en la «relación calidad-precio». La satisfacción de los clientes está en el centro de la ambición del Grupo y de nuestros más de 8.000 empleados, en todas partes donde ofrecemos nuestras soluciones de movilidad y gracias a una sólida red presente en más de 130 países.Más información en:
#J-18808-Ljbffr
