Sr. FinOps Analyst - Accounts Receivable
As an AR Collections Analyst, you will support Amazon’s strategic customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets. A successful individual will be self‑motivated—someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross‑functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment.
Amazon seeks a Collections analyst with at least 2+ years of F&A experience in a large customer‑oriented corporate environment. This role will require the successful candidate to:

Manage a portfolio of customer receivables and work to maximize Amazon’s cash flow by solving customer payment issues.
Full cycle of accounts receivable past‑due balances, including research, analysis and account reconciliations.
Call customers and schedule resolution sessions to understand the procure‑to‑pay cycles of our customers.
Manage and resolve invoice discrepancies to ensure timely and accurate receivables.
Manage internal and external Accounts Receivable inquiries.
Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
Understand the pain points of customers and solve our customer’s problems.
Provide prompt, efficient, detailed, customer‑oriented service to customers.
Escalate when appropriate to direct manager and/or senior leaders.
Keep detailed notes, task creation and reminders in our collections tools.
Act as the Voice of the Customer for our top‑tier customers and Sales Teams, reporting and acting on observed areas for improvement.
Actively seek solutions to customer and sales needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer experience.
Analyze trends and suggest process improvements.
Perform other projects and duties as required.

Working Conditions

Normal Office Environment.
Report daily to the Pasay office.
This role will primarily be reporting on a night shift and may also be requested to be on shifting schedule from time to time.
Work during holidays as may be required by the company.
May be asked to render overtime on critical and peak times as may be required by the business.

Basic Qualifications

Bachelor's degree in Accounting, Finance, Business Administration, or related field.
2‑4 years of experience in accounts receivable, collections, or credit management.
Experience working with distribution channels, resellers, or B2B customers preferred.
Proficiency in Oracle, SAP, or similar ERP systems.
Advanced Microsoft Excel skills (pivot tables, VLOOKUP, data analysis).
Experience with accounts receivable aging reports and reconciliation.
Knowledge of billing systems and cash application processes.
Strong understanding of AR processes including invoicing, collections, and dispute resolution.
Ability to manage high‑volume portfolios with multiple stakeholders.
Experience in credit analysis and risk assessment.
Knowledge of payment terms, credit policies, and collection strategies.
Excellent written and verbal communication skills for interacting with external partners.
Proven ability to build and maintain relationships with resellers and distributors.
Strong negotiation skills for payment arrangements and dispute resolution.
Ability to elevate issues appropriately and cross‑functionally.
Analytical & Problem‑Solving.
Strong analytical skills to identify trends, risks, and opportunities in AR aging.
Ability to investigate and resolve billing discrepancies and payment issues.
Data‑driven approach to prioritizing collection activities.
Process improvement mindset to enhance efficiency.
Familiarity with Amazon Leadership Principles, particularly Deliver Results and Earn Trust.
Ability to work in a fast‑paced, metrics‑driven environment.
Experience with automation tools and process optimization preferred.

Preferred Qualifications

MBA or Master’s degree in Finance, Accounting, or related field.
5+ years of progressive experience in accounts receivable management with demonstrated success in high‑volume, complex distribution environments.
Proven track record of reducing DSO (Days Sales Outstanding) by 15%+ and improving collection rates in multi‑million dollar portfolios.
Expert‑level proficiency in Oracle Financials, SAP S/4HANA, and advanced automation tools (RPA, AI‑driven collection platforms).
Demonstrated ability to design and implement scalable AR processes that support rapid business growth across multiple geographies.
Experience managing international AR operations with knowledge of cross‑border payment mechanisms, foreign exchange risk, and regional compliance requirements.
Advanced data analytics capabilities using SQL, Tableau, or Power BI to drive predictive insights and proactive risk mitigation.
Proven success in negotiating complex payment terms and credit agreements with Fortune 500 distributors and resellers.
Track record of building strategic partnerships with external stakeholders that resulted in improved payment performance and reduced dispute cycles.
Experience leading cross‑functional initiatives involving Finance, Sales, Legal, and Operations to resolve systemic AR issues.
Demonstrated ability to influence senior leadership through data‑driven storytelling and executive‑level presentations.
History of mentoring junior team members and driving team capability development.
Experience implementing or optimizing AR technology solutions (e.g., cash application automation, dispute management systems).
Proven ability to thrive in ambiguous, fast‑paced environments while maintaining accuracy and attention to detail.
Strong business acumen with ability to balance customer relationships with financial objectives and risk management.
Certification in credit management (CCE, CBF) or Six Sigma/Lean process improvement methodologies.
Demonstrated ownership of end‑to‑end AR processes with measurable impact on working capital optimization.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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