Descripción de la oferta
Descripción del trabajo
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Shape the Future with Us!
At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.
Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible.
Learn about the Danaher Business System which makes everything possible.
The Field Service Engineer is responsible for ensuring quick resolution of complex customer challenges and empowering team members with their functional knowledge.
Working across all levels of the business, you will play a key role in contributing to the growth of overall business beyond service as well. This will require collaborating with team members at the point of impact and across the organization. Identify and implement opportunities to improve, while also operating as a change agent to ensure processes and standard work are being sustained and effective.
This position reports to the Iberia Service Manager and is part of the Iberia Service Team. FSE to be based in Barcelona or Madrid.
Office HQ´s located in Barcelona, however the Role will be fully remote.
En este rol tendrás la oportunidad de:
Delight customers through timely and competent response to their needs, coupled with clear communication & collaboration closely with the Service Team to ensure all customers in the region are provided a professional after-sales service.
Support Sales Representatives in activities such as installations and demo / exhibitions.
Conducts service, repair and / or installation of products or IT solutions for Sample preparation systems (Nano) at customer site, including electrical and mechanical testing, in accordance with maintenance contracts.
Technical expertise in handling repairs, calibrations, upgrades and allied tasks in Sample preparation systems (Nano)
Responds to Sample preparation (Nano) customer support calls within assigned territory. Diagnoses Sample preparation (Nano) system failures and determines most cost-effective solution. Escalates complex issues to greater level of technical support or quality reporting system.
Help our organization grow by high quality support of our existing customers and by helping us identify new customers and opportunities during your time in the field.
Requisitos esenciales:
Bachelor’s Engineer Degree Required or similar
Fluent in English and Spanish
Strong communication skills
Ability to travel within the Spain Central Region and eventually to the rest of Regions in Iberia. (Up to 70% travel). Must have a valid driver’s license with an acceptable driving record. Ability to lift, move or carry equipment & tools.
Sería una ventaja si además posees experiencia previa en:
Technical expertise in handling repairs, calibrations, upgrades and allied tasks in Sample preparation systems in another products different than Sample preparation ones (i.e. microscopy)
Networking, influencing, and communicating effectively across functions and at all levels.
Excellent visual, written, and other communication skills. Training and / or coaching experience.
Experience in maintaining, applying global processes. Track record of delivering standardization, simplification and continuous improvement across key business areas.
Experience in working in a matrix organisation including building relationships remotely and cross culturally.
Habilidades en francés / italiano / alemán / portugués.
Beneficios:
Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
Este puesto también es elegible para pago de bonificación / incentivos.
Ofrecemos un paquete completo de beneficios, including tiempo libre remunerado, seguro de vida, plan de pensiones, tickets de restaurante y beneficios de descuento.
Únete a nuestro equipo ganador hoy. Juntos, aceleraremos el impacto real de la ciencia y tecnología del mañana. Trabajamos con clientes en todo el mundo para ayudarles a resolver sus desafíos más complejos, diseñando soluciones que ponen el poder de la ciencia en la vida.
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