Descripción de la oferta
Is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5 G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We are looking for a people-oriented Public Tender and Customer Service Specialist for our multilingual customer service team in Barcelona!
This is a complex role, which means you need to be organized, communicative and able to interact with different stakeholders (customers, account managers, project managers, logistics, manufacturing and service representatives). You will be expected to take appropriate ownership to resolve issues throughout the quote to cash and revenue process.
Tender quote creation based on input from account manager (CRM Salesforce, Microsoft Excel and Word) in close alignment with our contracts department
Tender order creation based on input from customer, contracts and revenue lead (DBMS Oracle)
Manage complex Tender deals in close alignment with solutions specialists
Resolve questions around invoicing requirements, contract issues, revenue recognition
Exercise sound planning and judgment when managing client requests
Private health insurance
Flexible working hours and working from home days
Individual training curriculum and development opportunities
For more information about Keysight see the link to our culture and Spanish Benefits.
Native-level German is required, with Dutch and French skills as a fantastic bonus – your multilingual abilities will be your superpower in this global role.
Proven track record of at least 2 years navigating high-stakes, dynamic customer service landscapes – where every challenge is an opportunity to excel
Detail and process oriented to ensure data accuracy and operational excellence
