The Opportunity
We are looking for a Spa Manager to lead the Therapists & Service team at AIRE Barcelona. This role is critical for ensuring service excellence, operational consistency, and team development in one of our most dynamic centers. You will manage a large operational workforce (60–80 indirect reports, 1–3 direct reports), act as guardian of AIRE’s protocols and guest experience, and partner closely with Operations, Talent, and Experience teams to elevate performance.
Key Responsibilities

Ensure AM/PM coverage and smooth daily operations in Therapies & Bath Area.
Maintain protocols, standards, and environment in line with AIRE’s stylebook.
Oversee daily briefings, cross‑department communication (VIPs, maintenance, groups).
Quickly resolve issues that may impact guest experience.
Implement new protocols, experiences, and operational processes.
Lead a team of Supervisors responsible for shift execution and floor governance.
Build and execute the annual training plan (onboarding, refreshers, H&S).
Manage performance cycles: 1:1s, feedback, goals, calibrations, succession.
Foster a culture of accountability, service excellence, and continuous improvement.
Manage staff schedules, rotations, vacation planning, and night shifts.
Oversee inventory control of treatment and bath area consumables.
Prepare daily/weekly reports on incidents, improvements, and operational priorities.
Support OPEX oversight together with the Operations Manager.

Who Are You

At least 3 years of direct team leadership experience in spa, aesthetics, fitness, wellness, or hospitality operations.
Minimum of 8 years of experience in the wellness, aesthetics, fitness, or hospitality industry.
Highly organized, operationally strong, and confident leading people.
Proactive, hands‑on, and always ready to step in and support the team when needed.

Why You Should Join Us

Competitive compensation package and an annual performance-based bonus.
Birthday celebration with a complimentary AIRE Experience and exclusive employee discounts for friends and family.
Grow with us: AIRE is a global and expanding brand with exciting career paths ahead. This is a rare opportunity to be part of something special from day one.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing
Industries: Wellness and Fitness Services

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