Descripción de la oferta
The place…Descubra exactamente qué habilidades, experiencia y cualificaciones necesitará para tener éxito en este puesto antes de enviar su solicitud a continuación.Located on Avenida Tibidabo, our third Casa in the city will include a state-of-the-art gym, a full-service spa and hair salon, an 18 m² outdoor pool, a café, and two floors of club space.Job PurposeAs a Spa & Gym Recepcionist with Soho House, your role is to make sure that our members and guests have an amazing experience every time.You will deliver an excellent first impression and a warm greeting to everyone as they come in. You will showcase our Values: Collaboration, Simplicity, Kindness and Passion.Main Duties- Ensure every member is welcomed by their name and guest is welcomed with open arm and in a hospitable manner: the Soho House way is warm and friendly.- Well- versed on standard operating procedures, menus, amenities and collect laundry for Housekeeping Department.- Learn about all the different services and how much Soho House Gym & Spa has to offer.- Maintain a clean, sanitary and safe environment: reception area.- Manage members lists, bookings Spa services and Booking personal training classes- Support, direct, solve problem in real- time to ensure any guest related concerns are addressed straight away.- Build a positive relationships with members and guest.- Communicate and red flag any feedback to the management team.- Influence a fun and positive atmosphere by being approachable and professional.- Welcome new hire and train everyone to the Soho House standards ie: Steps of service, Soho House knowledge.RequirementsA successful Spa & Gym Receptionist for Soho House will ideally have up to 2 years' experience in a busy high-profile venue and a natural flair for first class service. You'll be reliable, friendly and happy to be a key part of the team that strives for success.- Strong attention to details- Excellent customer service- Fluent in English and Spanish- Organised and reliable Ability to handle feedback to achieve member satisfaction- Ability to multitask and work in a fast-paced environment- Ability to understand and follow written and verbal instructions- Excellent interpersonal, communication and problem solving skills.What we are offering? xcskxlj - Team meal whilst on shift prepared by our chefs- Soho Friends Membership- 50% Team discount on Food & Drink, 7 days a week- Team Room Rates; Any Bedroom, Any House, $100 a night- Birthday Day Off- Discount on Cowshed products and Soho Home (up to 50%)- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.- Continuous training to develop yourself personally and professionally- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
