Descripción de la oferta
Position Overview
Position Overview
MCI es una empresa líder en Externalización de Procesos de Negocio (BPO) que se especializa en ofrecer soluciones personalizadas para satisfacer las diversas necesidades de nuestros clientes. Con un compromiso con la excelencia y un enfoque en la innovación, nos hemos establecido como un socio de confianza en la industria. Estamos buscando un Socio de Negocios de Recursos Humanos (HRBP) experimentado y estratégico para unirse a nuestro equipo. Como HRBP, desempeñarás un papel crítico en la alineación de las iniciativas y funciones de RRHH con los objetivos y necesidades del negocio. Actuarás como consultor para la gestión en temas relacionados con recursos humanos y servirás como defensor de los empleados y agente de cambio. El HRBP desarrollará soluciones integradas y actuará como un impulsor clave para el desarrollo y la efectividad organizacional. Para ser considerado para esta posición, debes completar una solicitud completa en nuestra página de carreras de la empresa, que incluye preguntas de selección y una breve prueba previa al empleo.
Responsibilities
Colaborar con los líderes empresariales para alinear las estrategias de RRHH con los objetivos del negocio. Proporcionar orientación en una amplia gama de temas, incluyendo la gestión del talento, desarrollo organizacional, gestión del desempeño y relaciones laborales.
Gestionar y resolver problemas complejos de relaciones laborales. Realizar investigaciones efectivas, exhaustivas y objetivas.
Identificar y desarrollar talento dentro de la organización. Asistir con la planificación de sucesiones y las iniciativas de desarrollo de carrera para asegurar una robusta reserva de talento.
Guiar y asesorar a los gerentes en los procesos de gestión del desempeño, incluyendo la definición de objetivos, retroalimentación y evaluaciones de desempeño.
Apoyar y guiar al negocio a través de cambios organizacionales, asegurando una comunicación efectiva y minimización de la interrupción.
Asegurar el cumplimiento de las políticas de RRHH y las leyes laborales locales. Actualizar e implementar políticas y procedimientos de RRHH según sea necesario.
Colaborar con los líderes empresariales en la planificación de la fuerza laboral, incluyendo niveles de personal, estrategias de reclutamiento y desarrollo de habilidades.
Identificar necesidades de capacitación y coordinar programas de formación para mejorar las habilidades y conocimientos de los empleados.
Analizar métricas de RRHH y proporcionar información para la toma de decisiones y la mejora de los procesos de RRHH. Preparar informes regulares sobre actividades y resultados de RRHH.
Desarrollar e implementar estrategias para mejorar el compromiso, la moral y la retención de los empleados.
Promover y apoyar iniciativas de diversidad e inclusión dentro de la organización.
Candidate Qualifications
Licenciatura en Recursos Humanos, Administración de Empresas o un campo relacionado. Se valora una maestría o certificación en RRHH (por ejemplo, SHRM-CP, PHR).
Experiencia comprobada como Socio de Negocios de Recursos Humanos o en un rol similar, preferiblemente en un entorno dinámico y de ritmo rápido.
Sólida comprensión de los principios, prácticas y regulaciones legales de RRHH. Experiencia en gestión del talento, relaciones laborales y desarrollo organizacional.
Excelentes habilidades de comunicación e interpersonales.
Fuertes habilidades analíticas y de resolución de problemas.
Capacidad para influir y colaborar con las partes interesadas a todos los niveles.
Dominio de software de RRHH y Microsoft Office Suite
Pensador estratégico con capacidad para implementar soluciones prácticas.
Alto nivel de integridad y profesionalismo.
Capacidad para manejar información confidencial con discreción.
Flexibilidad y adaptabilidad a las necesidades cambiantes del negocio.
Capacidad para leer y hablar inglés con fluidez
Compensation Details
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect From MCI
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Compensation & Benefits That Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
Physical Requirements
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Conditions of Employment
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
Equal Opportunity Employer
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
About Mci (parent Company)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
The purpose of the above job description is to provide potential candidates with a general overview of the role. It is not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
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