Descripción de la oferta
SF Business Analyst/Consultant Lead – Customertimes
We are looking for an experienced Salesforce Consultant with strong analytical, solution‑design, and stakeholder‑facing skills to lead requirements elicitation and help deliver scalable, business‑driven Salesforce solutions. This role combines deep functional Salesforce expertise, hands‑on configuration, and close collaboration with technical teams and clients to translate complex business needs into effective CRM platforms.
Location
Spain
Portugal
France
Job Responsibilities
Work as a key member of the Customertimes project team or directly with client teams, collaborating closely with developers, project managers, and QA analysts to ensure successful project delivery.
Lead and facilitate discovery workshops during the design phase to gather business requirements; document outcomes through clear meeting notes and translate needs into well‑structured user stories.
During the build phase, collaborate with the delivery team to demonstrate configured solutions, collect client feedback, perform basic Salesforce configurations, and support testing activities.
Partner with clients to understand their business objectives, processes, and challenges, and translate them into effective Salesforce solutions.
Prepare clear and comprehensive user documentation and training materials; lead and facilitate user training sessions.
Support users during testing phases and perform initial qualification and triage of user‑reported issues and tickets.
Assist sales teams during presales activities by contributing functional expertise and solution presentations when required.
Requirements
Excellent communication skills with the ability to interact effectively with clients, stakeholders, and cross‑functional teams; full professional proficiency in English and Spanish.
4+ years of experience as a Salesforce Business Analyst or Consultant.
Solid knowledge of Salesforce, supported by certifications such as Salesforce Certified Administrator.
Strong writing skills, including the ability to produce high‑quality meeting minutes, business requirements, functional documentation, and user guides.
Strong presentation skills, with experience delivering training sessions and supporting presales engagements.
Ability to actively listen, propose solutions, and appropriately challenge customer requirements when needed.
Strong team spirit and open‑mindedness, with the ability to work effectively in multicultural and international environments.
High learning ability and adaptability to different industries, business contexts, and client needs.
Strong interest in technology and continuous learning, including CRM platforms, AI, and emerging tools.
Proactive mindset with a high level of autonomy and ownership.
What We Offer
Competitive salary;
100% remote opportunity;
Opportunities for professional growth and advancement;
A collaborative and innovative work environment;
Paid vacation and time out days;
Support for participation in professional development opportunities (webinars, conferences, trainings, etc.);
Regular team‑building activities and bi‑annual company‑wide events;
Flexible work environment (in‑office, remote, or hybrid depending on preferences and manager approval).
Essential Details
Seniority level: Not Applicable
Employment type: Full‑time
Job function: Research, Analyst, and Information Technology
Industries: IT Services and IT Consulting
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