Descripción de la oferta
Get AI-powered advice on this job and more exclusive features.This range is provided by Lyra Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeAbout Lyra HealthLyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.Lyra Spain are recruiting a Senior Psychologist to provide high quality and professional counselling and information support service to employees of client companies telephonically, Live Chat and through structured counselling.This is a full time position and the job holder will be hybrid, working from home and having onsite days at Lyra Spain in Madrid. This is a shift position based in a call centre environment. These shifts include working evening or weekend shifts.Key ResponsibilitiesProvide the first point of contact for employees accessing Lyra SpainProvide all the services to which the caller is entitled in a professional and respectful manner and to standards agreed with Lyra SpainAccurately capture all information on the database pertinent to the clinical management of the caseAdhere to all clinical protocols and procedures as laid out by Lyra HealthAdhere to the operational standards as set out by Lyra HealthProvide counselling within a short-term sessional modelSecondary ResponsibilitiesTo keep abreast of developments within client organisations and with changes to service offeringsAttend all relevant meetings, training and staff support groupsAttend regular and scheduled counselling supervision with the external counselling supervisorThe Clinician will be required to take on any other relevant work related duties as required by the Clinical LeadThis job specification is not exhaustive and will be reviewed as the role developsQualificationsMinimum of a BA Psychology and 2 years MATwo or more years experience in counselling is desirablePostgraduate training for Expert Psychologists in Counselling would be an advantageEnglish and Spanish fluency - Candidate must be able to undertake therapy in a minimum of two languages - Spanish and EnglishAbout YouIdeally you will have experience working for an EAPExperience in providing telephonic and Live Chat counselling is desirableStrong knowledge about and skilled in providing Solution Focused Therapy to clientsComputer literate with the ability to type fastAbility to effectively merge Clinical and EAP focusClient service orientationArticulateGood telephone manner and ability to provide telephonic therapyStrong risk assessment experienceGood time management abilityAbility to work within a teamAbility to work well under pressureAbility to function within a structured call centre environmentBusiness and commercial awarenessWe are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice.Seniority levelNot ApplicableEmployment typeFull-timeJob functionHealth Care ProviderIndustriesSoftware Development
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