Descripción de la oferta
Due to continued growth and market development, we are searching for a Senior Customer Service Representative to become an active team member in Spain.As a Senior Customer Service Representative at Viking EMEA, you will act as a vital commercial and operational link between our B2B customers, outside sales teams, and supply chain stakeholders. This role goes beyond reactive support; you will proactively manage accounts, drive quote conversion, identify cross-selling opportunities, and oversee order execution from initial quotation to final logistics delivery.Commercial Growth: You will collaborate with outside sales to contribute to market share growth in smaller customer segments, drive cross-selling, and maximize margin performancePipeline Optimization: You will proactively manage quote follow-ups within our CRM (HubSpot) to improve overall conversion rates and close open businessCustomer Experience Excellence: You will serve as a seamless, single-point interface to ensure doing business with Viking EMEA is smooth, efficient, and reliableEnd-to-End Ownership: You will oversee the customer journey from a technical inquiry and order booking to warehouse coordination and final invoicingAccount Management & Sales SupportAct as a bridge between customer and key stakeholders to enhance customer experienceCreate accurate commercial quotations, input data into HubSpot, and systematically execute follow-upsProvide first-level technical product support and capture competitive market intelligence to share with the broader sales teamIdentify complex customer scenarios and champion process improvements to enhance service deliveryOrder Management & Commercial GovernanceValidate the technical and commercial accuracy of sales orders, monitoring margins and escalating pricing exceptions when requiredArrange the shipment to customers from the warehouse or supplier and issue the proforma invoiceExecute daily order releases, verifying picking slips against final availability and pricing criteriaAct as the primary liaison to your local operations manager for replenishment, purchasing, and warehouse teams, regarding lead times, product shortages, and scheduled pickupsControl distribution expenses by proactively managing partial shipments, express freight requests, and applying minimum order values (franco)This position requires experience of 3+ years in a commercial, customer service or inside sales environment (ideally B-to-B)You have solid SAP experienceYou have an excellent command of Spanish and EnglishYou are a fast learner, a dynamic and agile multi-tasker and enjoy the challenges of a busy office environmentThis is an office-based role reporting to the Local Operations Manager.Stable company: for over three decades , our company has stood the test of time, weathering economic shifts, technological revolutions, and industry changes. As you contribute to impactful projects, you will experience the best of both worlds: the resources and reach of a multinational structure combined with the warmth and support of a tight-knit family.
