Descripción de la oferta
Senior Customer Success Manager - Spanish speaking GreenSketch La Mancha (comarca), provincia de ciudad real; castilla-la mancha, Spain
Descripción del trabajo
Company Overview GreenSketch is a full-stack, AI-driven solar industry ecosystem platform. Developed by OSW Group, it is the world's first free, end-to-end solar and battery design platform created for solar professionals, connecting the industry with homeowners, installers, and leading solar brands with unprecedented speed, intelligence and transparency. From rooftop mapping, battery system layouts, to instant quotes, GreenSketch supports lead generation to enhance efficiency across the clean energy industry. As a Senior Customer Success Manager, you serve as the main point of contact for GreenSketch's installer partners in Spain. Lead onboarding for enterprise and high-value installation partners, including management of complex first projects in GreenSketch. Deliver advanced training sessions, webinars, and on-site consultations for key clients in the Spanish market. Represent installer feedback internally to help shape product strategy and support market expansion in Spain.
Key responsibilities include:
Bachelor's degree or equivalent experience in business, engineering, or a related field.
~5+ years of experience in Customer Success, preferably within SaaS or vertical software serving trade or service industries.
~ Proven track record managing enterprise and SMB accounts in solar PV, battery storage, or the broader renewable energy sector.
~ Experience working with strategic customers in Spain or strong familiarity with the Spanish solar installer landscape.
Advanced proficiency with SaaS tools and a strong understanding of solar PV project data, planning processes, and compliance requirements.
Excellent communication and relationship management skills, with the ability to engage both commercial and technical stakeholders.
Direct experience in the Spanish solar installer market, including regulatory, commercial, and cultural nuances.
Proficiency in CRM platforms such as Salesforce and familiarity with customer health scoring or success analytics.
Spanish language fluency and professional English proficiency.
Hands-on experience with solar design or proposal tools.
Customer Success Team, Product, Sales, Development, and C-suite stakeholders.
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