Descripción de la oferta
Remote Technical Services Specialist Surgical RoboticsMadrid MedtronicRemoteHeerlen, Limburg, NetherlandsMadrid, Madrid, SpainMilano, Lombardia, ItalyLisboa, Lisboa, PortugalFull timeR78991Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.A Day in the LifeTo support our Surgical portfolio within EMEA we are currently looking for a fulltime customer-oriented remote Technical Service Specialist with excellent communication skills and the ability to explain complicated technical issues related to the Hugo robotic-assisted surgery (RAS) system and the Digital Technology DS1 (an AI-powered surgical video management and analytics platform for the operating room) to Health Care Professionals (HCP), Start-up-specialists (SUS) and Field Service Engineers (FSE). This is a great challenge for a medical technical professional with strong analytical- and problem-solving skills and with experience in an operating room environment.Primary ResponsibilitiesProvide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.Drive the escalation process to resolve customer issues, including initiating required field service support when needed.Collaborate with other technical service specialists to troubleshoot complex service requests.Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.Responsible to ensure all documentation/system entries are fully complete promptly.Focus on remote support, with occasional onsite support / training availability (domestically and international).Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).Required QualificationsBachelor's or master's degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.Fluency in Portuguese, English and Italian is required (C1/C2).Experience with robotics or motion control within a large capital equipment environment.Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.Experience with analysing technical issues and processes for continuous improvement.Experience with software troubleshooting.Physical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits PackageA commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Italy: 40,000.00 EUR - 60,000.00 EUR | Netherlands: 52,800.00 EUR - 79,200.00 EUR | Portugal: 30,400.00 EUR - 45,600.00 EUR | Spain: 37,600.00 EUR - 56,400.00 EUR |The final salary within this range will be determined based on objective, job‑related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.This position is eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP).We change livesEach team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.We build extraordinary solutions as one teamWith one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.This life-changing career is yours to engineerBuild a better future, amplifying your impact on the causes that matter to you and the worldGrow a career reflective of your passion and abilitiesConnect to a dynamic and inclusive culture that welcomes the challenge of life‑long learningExperiences that put people firstRespect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career‑building resources you need.Life-transforming technologiesNo matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.Better outcomes for our worldHere, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.Insight-driven care#J-18808-Ljbffr
