The Safer Gambling Executive supports the day-to-day operational delivery of safer gambling activities. The role focuses on executing reviews, monitoring alerts, maintaining accurate records and interacting with customers under guidance ensuring that safer gambling policies and procedures are consistently applied.
This role within the Safer Gambling function is designed to build experience in customer protection, regulatory compliance and responsible gambling practices with clear progression toward an Analyst position.
Monitoring & Case Handling

Review customer accounts flagged for safer gambling concerns following established procedures and guidance.
Monitor alerts generated by systems or Customer Support and take appropriate action within defined thresholds.
Escalate complex or high‑risk cases to Analysts or Senior team members when required.

Documentation & Record Keeping

Maintain clear, accurate and well‑organised case notes to ensure full auditability and management visibility.
Ensure all actions taken are properly recorded in CRM and internal tools.

Customer Interaction

Communicate with customers regarding safer gambling interactions in a clear, supportive and professional manner.
Promote responsible gambling behaviours and provide appropriate tools and information to customers.

Operational Support

Support the Safer Gambling team with daily operational tasks and workload management.
Assist in preparing information for account reviews, audits or regulatory requests.

Cross‑Team Collaboration

Work closely with Customer Support, Fraud and AML teams to ensure a consistent and joined‑up approach to customer protection.
Follow guidance from Analysts when coordinating actions across teams.

Compliance & Procedures

Adhere strictly to safer gambling policies, procedures and regulatory requirements.
Apply procedures consistently and flag any gaps, issues or inconsistencies to senior team members.

Training & Development

Participate in safer gambling training sessions and ongoing learning initiatives.
Support training activities where required such as testing materials or sharing operational feedback.

Continuous Improvement

Identify recurring issues or trends during day‑to‑day work and feed observations back to Analysts or management.
Contribute ideas for improving workflows, templates or operational efficiency.

Ad-Hoc Duties

Carry out additional tasks as requested to support the effective running of the Safer Gambling function.

Qualifications

Experience working in a customer‑facing or operational environment.
Interest in regulatory compliance or responsible gambling topics.
Strong attention to detail and ability to follow defined procedures.
Good organisational and time‑management skills.
Computer literate (Outlook, Word, Excel, internal systems).
Experience with Salesforce, Zendesk or similar CRM tools is desirable but not essential.

Personal Qualities

Commitment to Customer Protection – demonstrates empathy and responsibility when dealing with sensitive situations.
Reliability & Accuracy – takes ownership of tasks and maintains high standards of record keeping.
Communication Skills – able to communicate clearly and professionally with customers and colleagues.
Willingness to Learn – open to feedback and keen to develop within the Safer Gambling function.
Team Player – works collaboratively and supports colleagues during busy periods.

Additional Information
You'll receive a fantastic salary combined with leading benefits, from hybrid working and colleague support networks to menopause support and weekly PepTalks. We invest in your growth by providing development opportunities, leadership training and cutting‑edge industry certifications to help you win and grow with us. Immerse yourself in new cultures and gain international exposure through our global business, collaborating with colleagues from around the globe.
The Rank Group is committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to facilitate fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
Remote Work
No
Employment Type
Full-time
Key Skills
Campaigns, Animal Care, Anti Money Laundering, Endpoint Security, ABAP, KG Teaching
Experience
years
Vacancy
1
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