Descripción de la oferta
Job Location: Madrid, Spain Department: Rooms Division About Us: In the Philippines, hospitality is a way of life, rooted in warmth, sincerity, and genuine care that makes guests feel at home. This unique Filipino spirit inspires Hotel101 Global, the first Filipino global hotel brand, sharing our culture of connection and comfort worldwide. Listed on Nasdaq under the ticker “HBNB,” we are proud to bring Filipino hospitality to the global stage. Our innovative “condotel” model combines real estate and hospitality, offering consistent quality through our HappyRoom standard, powered by efficient, tech-driven operations. For more information, visit Job Summary: The Rooms Supervisor (Housekeeping Manager) is responsible for overseeing the overall operations of the Housekeeping Department, ensuring that Hotel101 Global standards for guestrooms and public areas are consistently met. The role focuses on workforce coordination, staff training, amenity inventory management, and oversight of outsourced laundry services to support efficient, high-volume hotel operations. Key Responsibilities: Review and analyze the forecast for efficient deployment of the required manpower to ensure all forecasted occupied are serviced according to the standards. Coordinate with the workforce provider and ensure to match the requirements and the headcount being provided. Conduct regular training to the housekeeping personnel to ensure standards are kept and new standards are communicated to all. Use available technology to streamline operations ensuring all guest requests are met within the prescribed delivery times and record all transactions. Manage the logistics of towels and linen drop off and pick up with the outsourced laundry provider. Ensure sufficient inventory of guest amenities to support high-volume operations, accurately documenting and submitting ending inventory reports to the Operations Manager for consumption review. Monitor function room and business center bookings to ensure deployment of public area attendant in assisting to setup the venues. Conducts audits of rooms and public areas to ensure standards are met. Ensure all housekeeping personnel wear proper, clean, and well-fitted uniforms at all times. Monitor staff performance and liaise with the workforce provider to maintain the set standards and promote efficiency. Review invoices sent by outsource providers ensuring its accuracy before the preparation of payment. Qualifications and Experience: Bachelor’s degree in Hospitality, Business, or any other related field.
