Descripción de la oferta
Reservations & Property Management AgentBarcelona · Eixample, close to Plaça de Francesc Macià¿Tiene las cualificaciones y habilidades adecuadas para este trabajo? Descúbralo a continuación y pulse en "solicitar" para ser considerado.ABOUT THE ROLEWe are looking for a responsible, proactive, and solution-oriented professional to join our team in Barcelona. The ideal candidate is passionate about customer service, highly organized, and enjoys working in a fast-paced environment combining hospitality and property management.Our company operates across two main areas: short-term tourist apartments and mid-term rental apartments. This position will work across both areas, combining reservations and guest services for our tourist apartments with property management and operational responsibilities for our mid-term rental properties.This is a varied and hands-on role, with responsibilities ranging from guest communication and reservations to property inspections, maintenance coordination, tenant support, and owner relations.Our office is located in Eixample, Barcelona, close to Plaça de Francesc Macià.REQUIREMENTS- Responsible, proactive, and solution-oriented attitude.- Excellent communication and customer service skills.- Native-level Spanish (mandatory).- High level of English, both written and spoken. Additional languages are a strong plus.- Previous experience in tourism, hospitality, customer service, or property management.- Based in or near Barcelona.- Familiarity with KrossBooking (PMS) will be highly valued.- Strong organizational and multitasking skills.- Ability to work independently, prioritize tasks, and make day-to-day operational decisions.- Good problem-solving skills and ability to perform well under pressure.WORKING HOURS- Full-time position, 5 working days per week.- Monday to Sunday, according to a rotating schedule.- 10:00 AM – 7:00 PM, including a 1-hour lunch break.- Weekdays: on-site at our office in Eixample, Barcelona (close to Plaça de Francesc Macià).- Weekends: remote work from home.- Weekend shifts are shared on a rotating basis: 2 weekends every 4 weeks.- When working a weekend, you will have 2 days off during the week.MAIN RESPONSIBILITIESReservations & Guest Services- Manage reservations and booking requests.- Answer guest enquiries via phone, email, WhatsApp, and booking platforms.- Manage booking enquiries and convert them into confirmed reservations.- Process online check-ins and verify guest documentation.- Provide guests with arrival instructions and apartment access information.- Explain how to use apartment facilities and appliances.- Offer additional services such as parking, early check-in, late check-out, and other extras.- Deliver excellent customer service before, during, and after each stay.- Resolve guest issues efficiently, coordinating with the operations team when necessary.Property Management & Operations- Coordinate in-person check-ins and check-outs with tenants.- Carry out property inspections after check-out.- Prepare detailed check-out reports, including photographs and observations.- Prepare repair quotations based on inspection findings.- Coordinate maintenance works and follow up until completion.- Manage relationships with contractors, suppliers, technicians, and service providers.- Coordinate repair appointments with tenants, owners, and maintenance teams.- Handle insurance claims and communicate with insurance companies regarding incidents and damages.- Monitor maintenance requests and ensure timely resolution.- Assist property owners with operational and maintenance-related matters.- Support the day-to-day management of temporary rental properties.Team Collaboration- Work closely with Reservations, Customer Service, Housekeeping, Maintenance, and Property Management teams.- Coordinate daily operations to ensure an excellent experience for both guests and property owners.- Contribute to improving internal processes and operational efficiency.WHAT WE OFFER- Immediate start.- Stable full-time position.- €21,000 gross annual salary + performance bonus based on objectives achieved.- 5 working days per week with 2 days off.- Weekend shifts only 2 weekends every 4 weeks.- Remote work on weekend shifts.- Opportunities for professional growth.- A varied role combining hospitality, reservations, and property management.- A dynamic, collaborative, and international working environment. xhfqzwm SALARY€21,000 gross per year + performance bonus based on objectives achieved.
