Descripción de la oferta
Reservations & Groups Team Leader (Sales-Focused)Se anima a todos los posibles solicitantes a que se desplacen y lean la descripción completa del puesto antes de presentar su candidatura.Barcelona | Central Reservations | Full-time | Monday–FridayJoin GeneratorAt Generator, we don’t just sell beds — we create experiences in some of the world’s most exciting cities.Recognised by Fast Company as one of the Top 50 Most Innovative Companies, we are building a high-performance Central Reservations Office (CRO) that directly drives global revenue growth.You WillLead and develop high-performing reservations sales teamsDrive conversion, revenue growth, and upselling performanceCoach agents to move beyond “order taking” into proactive sellingManage and optimise relationships with outsourcing partnersWork closely with Revenue, Sales, and Operations teamsInfluence commercial performance across multiple European marketsWhat You’ll OwnLead the daily operations and performance of the Groups & Reservations teamMonitor and drive KPIs including conversion, revenue, SLA, upselling, and productivityManage outsourced reservation teams and external partners, ensuring service quality, alignment, and performance deliveryConduct regular performance reviews, calibrations, and operational follow-ups with outsourcing providersEnsure outsourced teams fully comply with Generator SOPs, commercial standards, and service expectationsCoach and develop agents through regular feedback, training, and performance managementEnsure enquiries are proactively followed up and converted into confirmed businessSupport complex negotiations and high‑value group opportunitiesDrive outbound sales activity and commercial initiativesCollaborate with Revenue Management to maximise occupancy and profitabilityEnsure operational excellence across systems, billing, deposits, and booking accuracyIdentify opportunities to improve processes, workflows, and team efficiencyCreate a positive, motivating, and high-performance culture across internal and external teamsWhat We’re Looking ForFluent English + French required (additional languages are a strong plus)Previous experience leading hotel reservations or groups teamsExperience managing outsourcing partners or remote operational teams is highly valuedStrong commercial mindset with proven sales and conversion focusAbility to coach, motivate, and develop high-performing teamsStrong analytical and problem‑solving skillsComfortable managing high-volume and complex businessExcellent communication and stakeholder management skillsHighly organised with strong prioritisation abilitiesResilient and adaptable in a fast-paced international environmentTech & ToolsExperience with PMS systems (MEWS is a plus)Familiar with OTAs, wholesale platforms, and booking channelsStrong working knowledge of Microsoft Office and reporting toolsExperience working with CRM or group reservation systems is highly valuedWhat’s In It For YouCompetitive salary + leadership incentivesPerformance bonus linked to team revenue and conversion resultsBirthday day off2 free nights per year across Generator & Freehand propertiesStaff rates for you, friends & family worldwideGym membership contributionContinuous learning & leadership development opportunitiesSocial events and a vibrant, international cultureWork ScheduleMonday to FridayNo weekendsStable working hours supporting work-life balanceCareer GrowthThis role offers strong exposure across commercial functions and international operations, with future growth opportunities into:CRO Operations ManagementKey Accounts & Commercial LeadershipRevenue ManagementSales LeadershipInternational Operational Leadership RolesWhy This Role Stands OutLead within a centralised commercial reservations hubGain exposure to international operations and outsourcing managementDirect impact on revenue and business performanceWork with international markets and complex group businessBe part of a growing company investing heavily in transformation and talent developmentHelp shape the future of Generator’s CRO strategyApply NowIf you are a commercially driven leader who thrives on developing people, driving revenue, and managing high-performing teams across multiple locations, we would love to hear from you.“Lead people. Drive revenue. Shape global performance. xcskxlj Join Generator.”#J-18808-Ljbffr
