Descripción de la oferta
Strategic Accounts) Customer Success Manager - EMEA
Arango delivers a unified, natively multimodel contextual data platform that powers AI agents, assistants, and applications with the unified, current, and trusted business context needed to reason, decide, and act at scale.
The Arango Contextual Data Platform connects fragmented enterprise data with LLMs, copilots, and AI agents through a simplified architecture delivered out of the box. Air Force, NIH, Siemens, Transient.AI, Matpriskollen, and Articul8, Arango helps enterprises move from AI pilots to reliable production systems faster while lowering infrastructure complexity and total cost of ownership. Arango is a proud member of the NVIDIA Inception Program and the AWS ISV Accelerate Program. Provide elevated level of technical support in resolving issues/bugs/upgrades
Build trusted advisor relationships with customers at executive & operational levels.
Keep track of your customer’s open cases and work with support team to solve those
Europe (CEST) - Remote - Spain, Poland, Etc.
Gross/Net Retention (GRR/NRR).
5 years of prior experience in customer-facing roles, including customer engagement, and providing technical training to customers
~ Experience with ticketing systems (JIRA, Zendesk, etc.)
~ C++, Java, JavaScript
~ Network fundamentals (DHCP, DNS,
~ Hands-on experience with Unix/Linux system administration (RedHat, CentOS, CoreOS)
~ Containerization with Docker and Kubernetes
~ Prior experience with NoSQL technologies and database systems
~ Strong troubleshooting skills and excellent technical communication skills (in English)
~ Strong root cause analysis and analytical skills
~ At Arango, we believe that AI is only as powerful as the data foundation. We are helping define a new category of infrastructure: the contextual data layer for AI.
Contributing to cutting-edge AI and data infrastructure
If you're excited about the intersection of AI, data, and social media, we’d love to hear from you.
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