Descripción de la oferta
Your PurposeInscríbase ahora, lea los detalles del trabajo desplazándose hacia abajo. Verifique que posee las habilidades necesarias antes de enviar una solicitud.As Regional Manager, you will lead your region’s sales teams, ensuring strong performance, consistent execution, and alignment with MSC Cruises’ commercial objectives. You will translate business priorities into clear team direction, structured coaching routines, and focused performance actions, enabling Team Leaders and agents to deliver results in a motivating and high‑performing environment. You will collaborate closely with Market Contact Center Managers to drive overall performance, ensuring strong alignment between hub activities and local market needs. With a strong focus on results, you will bring ownership, clarity, and consistency to your region, contributing to a business that continues to grow and make an impact.Your ImpactRegional Operational LeadershipLead daily team management, performance coaching, quality monitoring, and sales target achievementDirectly coach Team Leaders and influence agents to build high-performance teams through motivation and skill developmentMonitor real-time agent and Team Leader performance, call dispositions, sales results, and quality scores across multiple shiftsPerformance & Process OptimizationExecute regional sales and service targets through regional team‑specific action plans and daily activitiesImplement localized coaching techniques and sales scripts tailored to regional customer segmentsFine‑tune processes for regional time zones, language requirements, and market‑specific cruise promotionsStrategic ExecutionFull authority on team composition, coaching decisions, and performance management within regional guidelinesRespond to daily volume fluctuations, campaign launches, and agent performance variabilityCollaborate with Operations Manager, Market CC Managers, WFM, Quality, and peer Regional Managers for seamless deliveryYour Journey so farEssential Experience & Skills4-6 years in hub team management or sales supervision, preferably in travel/hospitality with multilingual teamsProven success managing 20-50 agents across multiple shifts, handling peak booking periods and quality assuranceStrong knowledge of regional market dynamics, sales coaching, performance metrics (CSAT, AHT, conversion rates), CRM/telephony systems, and shift schedulingExperience addressing performance gaps, handling escalations, and motivating underperforming teamsProven regional expertise in cruise industryEducationBachelor's degree in Business Administration, Hospitality, or related field required; Master's degree strongly preferredKey CompetencesAbility to manage sales forecast accuracy, agent availability challenges, and real‑time performance across shiftsExcellent stakeholder collaboration with Operations Manager, Managing Director, Team Leaders, WFM, and Quality teamsCreates positive, target‑driven environment aligned with MSC Cruises' values of customer passion and team excellenceYour EssentialsFluency in English and Spanish required; additional regional languages (Italian, French, German, Dutch) are advantageousFull right to work in SpainAvailability for shift management oversight including peak periods and cross‑time zone coordinationSpecific regional market experienceWorking Hours: Leadership oversight across rotating shifts to support 12/7 regional operationsLocation: Valencia, SpainOur commitmentWe are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long‑term positive impact on our guests, our employees and our planet.Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. xcskxlj Your journey starts here!#J-18808-Ljbffr
