Descripción de la oferta
Job Ref: 4569159
Location: Maria de los Santos Health Center, 401 W Allegheny Ave, Philadelphia, PA 19133
Category: Customer Service
Employment Type: Full-time
Referral/ Medical Clerk
$18-19/hour
Full-Time|40 Hours/Week
Are you friendly, organized, and passionate about helping people? Do you enjoy making a difference through great customer service? Join our team! Maria de los Santos Health Center | Philadelphia, PA
Be the voice patients hear first! As a Referral/ Medical Clerk you’ll be one of the first points of contact for our patients, helping create a positive experience from the very first call. You’ll assist patients with scheduling appointments, answering questions, verifying insurance, completing referrals, and connecting them with the right resources—all while helping them navigate their healthcare experience with professionalism and compassion. If you’re organized, patient-focused, and thrive in a fast-paced healthcare environment, we want to hear from you! For over 55 years, Delaware Valley Community Health (DVCH) has been driven by our mission to serve the underserved population of Greater Philadelphia. We feel there is no greater cause than helping those in need, and we welcome all who share in our beliefs to consider joining us. At DVCH, there’s a lot of humanity in our workplace. We support each other in a friendly, dynamic, and diverse environment and treat each other like family. The work is often challenging but it’s always rewarding. We are committed to giving our people every opportunity to succeed. We believe that investing in our employees is the right thing to do by providing quality benefits and continuous learning opportunities to enhance the professional and personal lives of our team members. If you are eager to realize your true potential while helping those in need, we invite you to explore a career with purpose, and join our family at Delaware Valley Community Health.
What You’ll Do
Greet and assist patients with referrals, appointments, and follow-up care.
Register patients, verify insurance, and complete required paperwork and encounter forms.
Coordinate specialty referrals, scheduling, authorizations, and follow-up with specialist offices.
Communicate with patients and providers regarding referral outcomes and follow-up instructions.
Maintain accurate patient records, referral documentation, and appointment information.
Process incoming and outgoing faxes, medical records, and correspondence.
Collect copayments and provide general clerical and front-desk support as needed.
What We’re Looking For
Medical office knowledge/experience is highly desirable
High school diploma or equivalent
Experience working with an EHR system such as EPIC or Nextgen, or Medical Terminology is highly desirable
Ability to work independently in a fast-paced, high-volume environment
Positive, enthusiastic, and patient-focused attitude
Fluency in Spanish is highly desirable
Schedule Requirements
Must be available to work within the health center's Monday–Friday operating hours.
This is a forty-hour workweek. Candidates must be available to work within the following hours:
Monday–Thursday: 7:00 AM–7:00 PM
Friday: 7:00 AM–5:00 PM
Your assigned schedule will fall within these operating hours.
What We Offer
Medical, Vision & Dental Insurance
HSA & FSA Options
401(k) with Match
Life Insurance
Tuition Reimbursement
Generous Paid Time Off
Growth & Professional Development Opportunities
Requirements
QUALIFICATIONS, EDUCATION, AND KNOWLEDGE: A high school diploma or equivalent is required. Must be able to function independently in a high pressure environment. Must be able to present a positive and enthusiastic demeanor while directly working with patients. Excellent oral communication skills are required. Prior knowledge of the various insurance plans in which the organization participates is preferred. Bilingual (English/Spanish) may be required.
PHYSICAL DEMANDS
Work is primarily sedentary in nature. Long periods of time may be spent at a computer terminal. Delivery of patient charts between the front desk and the nurses station is required. Occasional travel between health centers may be required.
WORK ENVIRONMENT
Work is performed in a busy, multi-cultural ambulatory care setting. There is minimal exposure to infectious disease and blood borne pathogens.
DVCH is an EOE/Veterans/Disabled/LGBTQ+ employer.
For more information about DVCH and its services, visit us online at www.dvch.org.
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