Descripción de la oferta
Descripción del trabajo
Your Responsibilities
1. Timetable Management
Communicate promptly with students regarding timetable changes, progression, and pathway options
Maintain accurate records using the timetable tracker.
Coordinate the selection of pathways for students.
Communicate details about certificate programs available for students.
Ensure SYS is prepared for intake and promptly address any related issues.
Collaborate with the Berlin team on English enhancement courses.
Collaborate with the Berlin team on Spanish and English lessons (Inlingua)
Create modules and add students to Canvas for Study Methods and Research Methodology.
2. Attendance Monitoring
Monitor student attendance closely in adherence to the Policy and Process
Issue attendance warnings as necessary and track student feedback
Prepare attendance reports and handle related queries via the Attendance mailbox
Liaise with lecturers regarding attendance registers and any associated issues.
Process absence authorization requests, excuses, and Attendance Letter requests.
3. Supervision of Deferrals, term-breaks, withdrawals, and course changes for the BCN/Madrid campus students.
Sending withdrawal notices.
Following up with online student
4. Study Tools Support
Support newly registered students
Offer assistance to students navigating Canvas, the Student Portal, Outlook, and ProQuest, and liaise with departments when necessary
5. Event management including Orientation, info-sessions, and graduation.
6. Coordinate module surveys and achieve 60% of response rate.
7. Supporting registration and finalization of registration on campus where needed
8. Support students on non-academic matters: student services matters, including TIE, accommodation, health insurance and events.
9. Student conduct: Coordinating informal and formal disciplinary processes, meetings, panels, communications, case records and required external reporting.
10. Letters and documentation: Issuing matriculation, partner matriculation, holiday confirmation, attendance, ex-matriculation and visa-support letters.
11. Assist with various administrative/events/operations tasks as needed.
Your profile
Essential
An undergraduate degree or equivalent experience.
Customer-focused with excellent interpersonal skills, including professional credibility, relationship building and influencing
Professional proficiency in written and spoken English and Spanish.
Ability to multitask and collaborate cross-functional across international teams, good attention to detail and great communication skills.
Results-driven, solution-oriented and self-disciplined
Ability to multitask in a busy, highly pressured, fast-paced working environment
Minute attention to detail, strong adaptability, empathy and resilience
Proficiency in Microsoft Office and/or Google Suite
Enthusiasm to work in the education sector and to support student success
Excellent presentation skills and a high level of confidence
Proactive, self-motivated and achievement-driven with a ‘can-do’ attitude
Why us?
An international environment with a multicultural audience and a meaningful social impact
Support in achieving your professional goals and development
Opportunities for career growth alongside BSBI, including leadership roles
Extensive training to equip you with the knowledge and skills needed to excel
Work in a young, dynamic and positive culture that fosters collaboration
Performance-based commissions to incentivize sales success
Be at the forefront of an exciting educational opportunity, leading the way forward and growing with BSBI
The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.There is an expectation that all employees will maintain the values of the Group and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.
About us
BSBI is part of GUS Germany GmbH (GGG), a dynamic network of higher education institutions with more than 18,000 students at locations in Germany, Europe and beyond.We prepare students for impactful global careers, providing accessible and quality education to cultivate future industry leaders. With a focus on enterprise, leadership, and success, our programmes empower students with an entrepreneurial mindset to lead and succeed, fostering an inclusive, innovative, and supportive learning environment. Our mission is to shape the future by nurturing exceptional talent and driving positive change in the competitive international business world.Explore https://www.berlinsbi.com/ for more information about us!
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