Descripción de la oferta
As the Brand Store Manager, you are a passionate Brand Ambassador and a business leader, who conveys the Brand philosophy and values to the local market, the Store team and to the final Client.You are a driven business owner and you hold yourself accountable for achieving a successful overall store performance, seamlessly executing all activities to achieve the targetsYou guarantee excellence in Client experience, by being present on the sales floor and leading by example to placing the Client above all.You are a motivating and inspiring leader; you coach and work closely with your team to achieve their sales target, maximizing all the commercial opportunities. You mentor and develop your team by working closely with them; you set them up for success through succession planning and ensuring internal growth.You ensure that Company policies and procedures are proactively put in place while managing all operational activities related to your Store.ResponsibilitiesLeading the BusinessDrive Store Team to exceed Financial targets and maximize sales performances, determining the success of the entire storePropose and develop action plans, through careful analysis of performanceDrive the Store team to exceed their KPI targets, including cross selling and up selling among product categoriesRepresent the Company within the local market, identifying opportunities to increase foot flow, attracting new Clients and building loyal relationships with the brandBe present on the sales floor, ensuring highest standard of approach and service to Clients.Foster the Omni Channel awareness among the team, as well as encourage and support the team in using digital tools to improve the relationship with clients and achieving the businessFoster the E_commerce channel development through a timely response to orders received, always delivering a high standard of serviceMeet store operating budgets by monitoring store expensesProvide effective product feedback based on store needs, and participate in the buying session when requestedClient DevelopmentPlace the Client above all, leading by example to create a welcoming environment and to ensure the Team strives to meet their every need and requestFoster a Client centric mindset developing and maintaining solid Client relationships and enforcing meaningful after sales experiencesGuarantee an excellent Client satisfaction and the highest level of Client service through the execution of the “Brand Selling Ceremony”Seamlessly manage the store’s local VIC’s, proposing the most appropriate and tailored actions to develop their loyalty and spendIn partnership with other corporate functions, implement clienteling initiatives and events, securing Client loyalty and increasing Client spendingProactively identify opportunities to gain new Clients in order to grow store salesFoster a strong private appointment culture among the teamWhat about resolving customer complaints? Proactively manage any customer complaints to ensure client relationship is maintained with positive outcomeProactively manage any customer complaints to ensure client relationship is maintained with positive outcomeTeam ManagementAct as a strong Staff motivator, promoting team spırıt through effective communication, and cultivating a positive and energetic environment, even to the eyes of the ClientEncourage the exchange of information within the team and proactively develop morning briefing on specific topicsMaster fully all company tools and applications including IT and digital, and ensure team is constantly informed of relevant updatesUnderstand the needs and priorities, train and inspire the Store team on product knowledge, sales techniques, Client Services, and Company policies and proceduresIdentify talents within your team to propose for internal development opportunities, sharing the proposal with the Retail Operations Manager in order to define the correct development processesGuarantee team development through coaching and follow-ups on individual action plans;Attract and recruit the best talents available on the market through networking and scoutingEnsure strong cooperation between front and back of house to guarantee efficient operationsLead by example to ensure the Team operate with the highest level of care and respect for the Product, evident in every ceremony or procedureEnsure display attracts Clients and maximizes sales, in accordance with Company guidelines – proactively seek VM and MD support based on store needsGuarantee an effective and efficient care of Company’s assetsEnsure enforcement of Company procedures on cash activity, inventory, logistics and all main reporting activities requested by head officeProvıde feedback and suggestions when necessary to the Visual Merchandising and the Retail Merchandising departmentsEvents OrganizationCooperate with the Retail Head Office for the organization of local events defining a challenging and realistic target per ClientGuarantee excellence in standards and service during store eventsPropose opportunities for local events in partnership with local Stakeholders and InfluencersThese activities are intended to be illustrative and not exhaustive.
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