Descripción de la oferta
Location: Barcelona, SpainBusiness travel: RequiredAt K-LAGAN, we are looking for a PMO Specialist / PMO Lead / PMO Coordinator to join an international project focused on the deployment of a Genesys CCaaS (Contact Center as a Service) solution.In this role, you will coordinate project management activities across IT and business teams, ensuring effective planning, monitoring, risk management and alignment with business objectives. You will work closely with program leadership and stakeholders across different countries and functions to support the successful delivery of a customer service transformation initiative.What will your responsibilities be?Coordinate and monitor project activities, milestones, deliverables and dependencies across the program.Support project planning, scheduling and resource coordination using tools such as Microsoft Project, Smartsheet or equivalent.Track budgets, KPIs, project progress and delivery performance, providing regular updates to program leadership.Identify and manage risks, issues, dependencies and change requests at program level.Prepare executive reports, presentations and project status updates using Excel and PowerPoint.Facilitate communication and collaboration between IT, business, operations and customer service teams.Support the coordination of geographically distributed teams in an international environment.Ensure alignment between project objectives, business priorities and delivery plans.Contribute to change management initiatives and user adoption activities.Support Agile, Waterfall and hybrid delivery methodologies, ensuring effective governance and execution throughout the program.What are we looking for?Proven experience in PMO, program management or project coordination within complex, large-scale transformation programs.Experience in CCaaS, Contact Center, Customer Experience (CX) or Customer Service transformation projects.Experience supporting international projects involving multiple teams, countries and business functions.Strong knowledge of project and program management methodologies, governance and reporting.Advanced skills in project planning, scheduling and dependency management.Experience in portfolio management, budget tracking and KPI monitoring.Advanced proficiency in Microsoft Excel and PowerPoint, and experience with Microsoft Project, Smartsheet or similar tools.Solid understanding of Agile, Waterfall and hybrid delivery approaches.Strong stakeholder management, communication and organizational skills.Fluent English, with the ability to communicate effectively in a multinational environment.Availability for business travel when required.Experience that would be a plusFamiliarity with Genesys CCaaS, Salesforce Service Cloud or eCare solutions.Experience in IT and non-IT project coordination within large organizations.Knowledge of change management and user adoption practices in operational environments.What do we expect from you?We are looking for a proactive and collaborative professional who can act as a trusted partner to the program leadership team. You should demonstrate strong ownership, leadership and problem-solving skills, with the ability to work under pressure, build relationships across different cultures and functions, and keep complex initiatives moving forward.At K-LAGAN, we are committed to providing equal opportunities and fostering an inclusive workplace where talent and personal growth are valued. We believe in building strong teams, encouraging collaboration and supporting professional development.If you are passionate about program management, digital transformation and delivering results in an international environment, we would love to hear from you!#J-18808-Ljbffr
