Descripción de la oferta
Job Scope The performance manager is responsible for customer retention by pro-actively interacting with dealerships to assist with maximizing the products Return on Investment (ROI) through effective utilization and use of the software.The Performance Manager will be responsible for managing accounts via telephone and in-person visits to drive customer engagement.
Location Nationwide
Job Number 1712964
Brand VinSolutions
Key Responsibilities
Effectively manage the progress and results of accounts assigned (retention)
Engage in high profile level activity across strategic client groups
Build and develop strong working relationships with customers and all users in the dealerships
Work with 'at risk' clients and determine action plan to turnaround and retain
Demonstrate "ownership" of account by responding to client requests in a timely and urgent manner
Monitor and analyze account performance and trends to determine adjustments to dealer expectations, goals and objectives in order to achieve results
Utilize standardized methods provided to closely monitor system 'red flags' and emergencies with clients and take immediate action
Determine needs for additional 'value resource' in order to maintain success of client progress/results
Work with, contribute and manage the action(s) required to turnaround 'cancelled' accounts
Effectively manage time and activity to successfully engage with every client at least once per month
Perform WebEx meetings each work day to meet target goals
Construct and communicate summary reports with appropriate documentation
Engage and participate in the exchange of 'best practices' across entire Performance Management team
Qualifications
Education & Specialized Knowledge
HS Diploma/GED Equivalent required
7 + years' of progressive and successful experience in retail automotive management
Retail automotive preferably at the management level
B2B or outside sales account management in a like and relevant environment
Demonstrated understanding of dealership operations
Demonstrated advanced written, verbal and phone communication and interpersonal skills
Proven experience and the demonstrated ability to effectively work with all levels within the dealership
Demonstrated advanced customer service skills and approach
Proficiency in using SalesForce and/or like Customer Relationship Management Systems
Demonstrated computer literacy including MS Office – Word, Excel & PowerPoint
Ability to travel up to 30% (day and overnight) as business requires
Prior retail automotive experience
Strong written & verbal communication and interpersonal skills
Ability to effectively work with all levels within the dealership
Excellent customer service skills/approach
Proficiency in using SalesForce and Customer Relationship Management Systems.
Computer literacy including MS Office – Word, Excel & Powerpoint
About Cox Automotive
Cox Automotive Inc. is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, software, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. Committed to open choice and dedicated to strong partnerships, the Cox Automotive family includes Autotrader®, Dealer dot com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, Xtime® and a host of other brands. The global company has 33,000 team members in more than 200 locations and is partner to more than 40,000 auto dealers, as well as most major automobile manufacturers, while engaging U.S. consumer car buyers with the most recognized media brands in the industry. Cox Automotive is a subsidiary of Cox Enterprises Inc., an Atlanta-based company with revenues of $18 billion and approximately 60,000 employees. Cox Enterprises's other major operating subsidiaries include Cox Communications and Cox Media Group. For more information about Cox Automotive, visit www.coxautoinc.com.
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