Descripción de la oferta
PARTNERSHIPS MANAGER¿No sabe con seguridad qué habilidades necesitará para esta oportunidad? Simplemente lea la descripción completa a continuación para obtener una idea clara de los requisitos del candidato.Location: Barcelona (Hybrid) or Seville Own and scale outsourced operations performanceAre you experienced in managing external partners and driving operational performance through data and structure?We’re partnering with a fast-scaling technology business to hire a Partnerships Manager to lead the relationship, governance, and performance of outsourced customer operations.This is a high-impact role with full ownership of vendor performance and a direct impact on customer experience. What you’ll be doingOwn and manage relationships with outsourced service providers (BPOs)Lead governance forums (weekly, monthly, quarterly reviews)Monitor and improve performance across key KPIs (CSAT, SLA, resolution times)Manage vendor scorecards, performance plans, and escalationsOversee capacity planning, forecasting, and budgetingEnsure partners align with internal processes and quality standardsDrive continuous improvement initiatives, including automation and efficiency What we’re looking for5+ years’ experience in vendor management, BPO, or operationsStrong understanding of customer support operations and CX metricsExperience managing performance via KPI frameworksExposure to forecasting, capacity planning, and commercial managementAbility to manage external partners xkdbapo and internal stakeholders effectivelyStrong analytical and problem-solving skillsFluent English, Spanish strongly preferred You’ll thrive here if you:Take full ownership of outcomes, not just processesAre confident holding external partners accountableEnjoy working with data to drive performance improvementsAre comfortable in fast-growing, evolving environmentsLike balancing operational detail with strategic thinking
