Descripción de la oferta
David Kennedy Recruitment is working with a specialist golf club rental company that helps travelling golfers enjoy their holidays without transporting their own equipment, and is seeking to onboard an Operations & Customer Service Coordinator to join their team in Palma de Mallorca.This is a varied, hands-on position combining golf equipment preparation, rental coordination, customer service and local logistics, with full ownership of the day-to-day operation on the island.Position: Operations & Customer Service CoordinatorLocation: Palma de Mallorca, SpainModel: On-siteEmployment type: B2B contractDUTIES AND RESPONSIBILITIES:Clean, inspect and prepare complete golf club sets for each rental bookingCheck every set contains the correct clubs, bags and accessories and is presented to a high standardCoordinate and carry out equipment deliveries and collections at agreed customer locationsManage reservations, scheduling, stock availability and equipment returnsRespond professionally to customer enquiries, calls and emails, resolving issues promptlyTrack golf sets, identify missing or damaged equipment and maintain accurate recordsTake ownership of the daily workflow, ensuring all orders are ready and delivered on timeHelp improve operational efficiency and the overall customer experienceREQUIREMENTS:Excellent spoken and written EnglishStrong organisational and time-management skillsPractical, hands-on approach, happy to clean, handle and transport golf equipmentConfident dealing with customers and coordinating multiple daily bookingsGood computer skills, including email and booking systemsReliable, punctual and comfortable working independentlyFull driving licenceBased in Palma de Mallorca or within reasonable commuting distanceFlexible during busy golfing and holiday periodsComfortable working as a self-employed contractor, invoicing for servicesAdvantagesSpanish language skillsKnowledge of golf equipment or an interest in golfPrevious experience in rental operations, tourism, hospitality, logistics or customer serviceExperience with online bookings, social media or digital marketingBENEFITS:Company van suppliedResponsibility for local operations in one of Europe's popular golf destinationsOpportunity to work independently and make a real impact on customer satisfactionRole within an established international golf rental businessAnd many more!
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