KEY RESPONSIBILITIES¿Posee las habilidades y la experiencia adecuadas para este puesto? Siga leyendo para descubrirlo y envíe su solicitud.Order Management & Follow-upEnd-to-end management of the order lifecycle, ensuring accuracy of data, commercial terms and invoicing.Daily monitoring of order flows and proactive issue management.Cross-functional coordination with Supply Planning, Logistics, Finance, Sales and Marketing to ensure smooth execution.Customer Communication & ServiceMain point of contact for customers regarding order status, deliveries and issues.Efficient handling of multi-channel requests (email/phone) and incident resolution.Support to Account Managers and management of customer onboarding in internal systems.Incident ManagementLogging and follow-up of customer complaints and delivery issues.Coordination with warehouses and logistics providers to ensure timely resolution.Management of returns, replacements and communication of corrective actions.Reporting & Continuous ImprovementUpdate and maintenance of data in ERP and CRM systems.Preparation of performance reports (KPIs, OTIF, order quality, lead times).Participation in process optimization initiatives and support for new tool implementations.UK Order-to-Cash ProjectSupport in the implementation of the project while ensuring service continuity.Validation and update of the UK customer database.Coordination with the local UK team and occasional travel to London.SELECTION REQUIREMENTS – ESSENTIAL (UK-SPECIFIC)Languages: English and Dutch.Residence: Long-term residence in Barcelona or surrounding areas.Strong customer service orientation with excellent interpersonal skills.DESIRABLE REQUIREMENTSUniversity degree in Business Administration, Supply Chain or a related field.Minimum of 2 years' experience in Customer Service, Order Management or Supply Chain support roles.Previous experience in multinational environments and/or the pharmaceutical sector will be a plus.PERSONAL ATTRIBUTES & SKILLSProactive, solution-oriented profile with a strong team spirit.High sense of responsibility and accountability.Ability to remain calm under pressure with strong problem-solving skills.Knowledge of Spanish will be valued.Solid understanding of the Order-to-Cash process.Proficiency in ERP systems (SAP, Oracle) and MS Office tools.CONDITIONSSalary: €35,000 + 3% variable bonus (highly administrative role).Location: Office-based role in Barcelona.Remote work: 1.5 days per week.Office working hours.
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