Descripción de la oferta
OverviewEs esencial asegurarse de que cumple con los requisitos como solicitante para este puesto; por favor, lea atentamente la información a continuación.Icon makes winning ads and branded content for some of the fastest-growing DTC and enterprise companies in the world. We're now launching our managed creative/ads services and looking to scale our team aggressively. We're on a mission to become a trillion dollar generational company.Icon is hiring an Operations Analyst to ownclient feedback triageand ensure feedback consistently turns intoon-time, high-quality deliverables . You’ll work across multiple delivery pipelines and coordinate with internal teams to interpret feedback, assign the right next steps, and keep everything moving until the client is satisfied.We’re growing extremely quickly. If you’re the kind of person who moves fast, stays organized under pressure, and loves building better systems, you’ll have real room to grow here.ResponsibilitiesTurn messy or vague feedback into clear, actionable next stepsCoordinate the right workstream to resolve issues (revisions, rework, updates, follow-ups)Maintain a clean tracker with owners, next actions, ETAs, and risksEnsure nothing gets dropped — even when managing many feedback threads at onceCoordination & Delivery ManagementCoordinate across internal teams to keep work moving from intake to deliveryRun status checks, surface blockers early, and drive resolutionKeep stakeholders aligned with crisp updates and clear ownershipProtect deadlines by prioritizing the right work at the right timeIdentify patterns behind recurring feedback or delivery issuesDocument processes, handoffs, and best practices to reduce repeat mistakesPropose and implement workflow improvements (SOPs, checklists, QA steps)Partner with operations and (when relevant) engineering/product xcskxlj to improve tools and systemsQualifications2+ years in operations, project management, coordination, or similar rolesStrong organization: you can manage multiple threads without losing detailsExcellent written communication (clear tasks, clean updates, fast follow-through)Ability to stay calm under pressure and drive outcomesA systems mindset: you improve the process, not just push tasksExperience supporting delivery teams in a fast-paced environmentFamiliarity with creative, production, or agency-style workflows#J-18808-Ljbffr
