Descripción de la oferta
At OKU, we believe in offering extraordinary experiences both for our guests and for our team. We are committed to attracting top‑tier talent from around the world, bringing together passionate individuals who share our vision of exceptional hospitality. We are seeking a Front Office Supervisor to join OKU Andalusia, our new five‑star resort on the Costa del Sol, just minutes from Sotogrande, with accommodation included.This role is fundamental in shaping the guest’s journey at OKU Andalusia, overseeing the daily Front Office operations and leading the reception team to ensure a seamless, personalized, and authentic experience from arrival to departure, fully aligned with the brand’s laidback luxury ethos. It offers a unique opportunity to become part of an award‑winning and rapidly expanding lifestyle brand redefining modern hospitality.We offer a competitive remuneration and benefits package aligned with your experience and profile, including accommodation options to ensure a seamless and rewarding journey with us.About OKU“OKU” is derived from the Japanese spiritual and architectural concept meaning “inner space.” OKU Hotels is a boutique collection of soul‑fully curated, laid‑back luxury hotels, created for the modern traveler. Meticulously designed sanctuaries are conceived with barefoot luxury, local connections and slow living at heart. OKU Hotels is headquartered in London, with current properties operating in Ibiza, Andalucía and Kos, and a confirmed pipeline of hotels set to open in Turkey, Bodrum and the Maldives.ResponsibilitiesEmbark on the OKU guest experience as a key contributor through leadership, professionalism, and exceptional front desk service.Supervise and support the reception team to ensure seamless daily front office operations.Lead by example, delivering warm, personalized, and efficient service during check‑in and check‑out procedures.Monitor room allocations, guest profiles, and daily arrivals / departures to ensure operational accuracy and guest satisfaction.Handle guest inquiries, complaints, and service recovery situations with confidence, discretion, and professionalism.Coordinate closely with housekeeping, reservations, concierge, and other departments to ensure smooth communication and operational flow.Assist in training, mentoring, and motivating front desk team members.Ensure compliance with luxury service standards, operational procedures, and brand guidelines.Support revenue optimization through upselling strategies and room upgrade initiatives.Oversee cash handling, billing accuracy, and daily financial reconciliation when required.Ensure effective shift handovers and accurate reporting to Front Office Management.Candidate RequirementsPrevious experience as a Reception Supervisor, Senior Receptionist, or Front Office Agent in a 4‑ or 5‑star hotel.Strong understanding of front office operations and guest service excellence.Proven leadership and team coordination skills.Excellent communication and interpersonal abilities.Ability to work in a dynamic, fast‑paced luxury environment.Strong problem‑solving and decision‑making skills.Familiarity with property management systems (PMS) and POS systems.Advanced level of English and Spanish required; additional languages are highly valued.Behavioural CompetenciesGuest‑focused leadership mindset.Professional, composed, and solution‑oriented approach.High level of responsibility and accountability.Ability to remain calm under pressure.Strong team player with motivational skills.Highly organized and detail‑oriented.Technical Skills and KnowledgeIn‑depth knowledge of front desk operations and luxury hospitality standards.Understanding of room inventory management and revenue optimization strategies.Experience with PMS systems and reporting tools.Knowledge of billing procedures and financial reconciliation.Awareness of security, emergency, and health & safety protocols.Understanding of guest profile management and service personalization.
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