Descripción de la oferta
About Nômade Temple Ibiza
Nômade Temple Ibiza is a sanctuary where nature, wellbeing, culture, and community come together to create transformative experiences. Nestled in the north of the island, we offer a slower, more conscious way of experiencing Ibiza, inviting guests to reconnect with themselves, others, and the natural world through thoughtfully curated programming, meaningful hospitality, exceptional gastronomy, and immersive rituals.
Your Role
As a Journey Designer, you will create highly personalized and meaningful guest experiences before, during, and after each stay. You will anticipate guest needs, curate tailored journeys, and serve as a trusted guide to both the Nômade universe and the authentic spirit of Ibiza. Through emotional intelligence, creativity, and genuine hospitality, you will design unforgettable experiences that reflect each guest's intentions while embodying the Nômade philosophy.
Beyond designing experiences, you will be an active host within the property, bringing our daily wellness programming, immersive journeys, community gatherings, and special activations to life while ensuring every guest feels welcomed, connected, and cared for.
What You Will Do
Conduct personalized conversations to understand each guest's intentions, interests, lifestyle, emotional needs, and travel motivations.
Design and curate bespoke itineraries integrating wellbeing, gastronomy, nature, culture, music, rituals, adventure, and local experiences.
Recommend and coordinate wellness sessions, immersive journeys, outdoor adventures, cultural experiences, beach escapes, and island discoveries tailored to each guest.
Proactively connect with guests prior to arrival to understand expectations and personalize their stay.
Maintain warm, attentive, and consistent communication with guests before, during, and after their stay.
Welcome guests upon arrival and act as their trusted point of contact throughout their journey.
Introduce guests to the Nômade community, daily programming, facilitators, and signature experiences, fostering meaningful human connections.
Welcome, host, and facilitate a seamless guest experience during wellness classes, ceremonies, workshops, immersive journeys, retreats, cultural events, and community gatherings.
Prepare, set up, and maintain wellness spaces, ritual areas, and programming venues, ensuring they are beautifully presented, fully equipped, and aligned with Nômade's service, operational, and aesthetic standards.
Support the execution of special programming activations, retreats, seasonal events, brand collaborations, private experiences, and community gatherings, ensuring flawless execution from setup to completion.
Monitor the quality and flow of experiences in real time, anticipating guest and operational needs while resolving issues with professionalism and care.
Coordinate seamlessly with Front Office, Guest Relations, Wellness, Food & Beverage, Programming, Housekeeping, and other operational teams to deliver exceptional service.
Continuously identify opportunities to surprise, delight, and elevate the guest journey.
Monitor guest feedback and adapt experiences in real time according to evolving preferences and needs.
Maintain detailed guest profiles and personalization notes to ensure meaningful relationships across future stays.
Ensure every interaction and recommendation reflects Nômade's philosophy, storytelling, service standards, and brand identity.
Collaborate closely with Guest Relations while maintaining clear ownership of the Journey Designer role.
Support the ongoing development and evolution of guest experiences, seasonal programming, and immersive offerings.
Participate actively in daily briefings, operational meetings, and cross-department collaboration.
Perform any additional duties consistent with the role as assigned by Management.
Who We're Looking For
Naturally intuitive, empathetic, and passionate about creating exceptional guest experiences.
A genuine host with a deep appreciation for hospitality, wellbeing, culture, and meaningful human connection.
Strong emotional intelligence with the ability to understand both spoken and unspoken guest needs.
Excellent communication, listening, and relationship-building skills.
Creative, curious, and passionate about designing memorable experiences.
Deep knowledge of Ibiza, including its beaches, nature, wellness scene, gastronomy, culture, music, hidden gems, and local community.
Excellent taste, attention to detail, and sensitivity to diverse guest preferences.
Calm, warm, professional, and highly adaptable in a dynamic hospitality environment.
Proactive, organized, and capable of managing multiple guest journeys simultaneously.
Hands-on, operationally minded, and comfortable supporting both planning and on-the-ground execution.
Collaborative mindset with strong operational awareness and follow-through.
Positive, flexible, and solution-oriented attitude.
Well-presented and aligned with a luxury lifestyle and wellbeing hospitality environment.
Requirements
Previous experience in luxury hospitality, concierge, guest experience, travel design, lifestyle hospitality, events, or wellbeing is highly valued.
Experience designing or curating personalized guest experiences is a strong advantage.
Experience hosting events, wellness programming, retreats, or community experiences is highly desirable.
Excellent knowledge of Ibiza's hospitality, wellness, gastronomy, cultural, and lifestyle landscape.
Strong emotional maturity and outstanding interpersonal skills.
Fluent English and Spanish are required; additional languages are highly valued.
Valid EU work permit.
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