Descripción de la oferta
Soho Farmhouse Ibiza Set in a working olive grove, Soho Farmhouse Ibiza brings all the things we love about Soho Farmhouse in Oxfordshire to members living and visiting White Island including bedrooms, an outdoor pool, a holistic wellness experience with a gym, yoga deck and treatment rooms and an organic kitchen garden restaurant and bar. The role We are seeking an experienced Night Guest Services to join our team at Soho Farmhouse Ibiza. The Night Guest Services assists with checking members in to the property and hotel guests into their rooms, streamlining enquiries, risks and other matters that arise, and is responsible for receiving payments and balancing cash at the end of a shift. You will be well‑versed with the property layout, briefed on special offers (when applicable), restaurant/F&B options and other amenities but not limited to gym, spa and shared workspace. A successful Night Guest Services is hospitable by nature, pro‑active, capable multi‑tasker who remains level‑headed and professional in demanding and fast‑paced environments. Responsibilities Ensure every member and guest is welcomed by name in a warm and friendly manner. Handle shift breakdown and financial accounting related inquiries, including sending folios, fielding disputes, billing, receipts, refund requests, walk‑out retrievals, and keeping lost credit cards in safe. Act as the primary point of initial contact for members, guests and staff, providing top‑notch service from the moment they enter a Soho House & Co property. Perform all concierge duties such as booking cars, tickets to shows, restaurant reservations, spa reservations, etc. Answer incoming emails and inquiries via various digital portals, and print or scan documents for members and guests. Know the available rooms, their location and layout. Stay updated on hours of operation, reservation restrictions and workflow changes, communicating with all departments daily. Delegate support to valet, luggage storage, bell attendants, and/or butlers. Understand and communicate the hotel's policy on guaranteed reservations and no‑shows. Prepare expected arrival lists for front office use. Update member and guest profiles. Be familiar with all front office procedures. Willing to undertake reasonable requests made by management in other areas of the house. Build positive relationships with members and guests. Communicate and red‑flag any feedback to the management team. Influence a fun and positive atmosphere through approachability and professionalism. Remain well‑versed on standard operating procedures, menus, amenities and pricing. Qualifications Strong attention to detail. Excellent customer service. Organised and reliable. Problem solving skills and conflict resolution capability. Ability to handle feedback to achieve member satisfaction. Multitasking ability in a fast‑paced environment. Ability to understand and follow written and verbal instructions. Excellent interpersonal, communication and problem‑solving skills. Team player who communicates well with colleagues. Punctual, reliable and trustworthy. Sense of urgency. Positive, “yes, yes, yes” mentality. Passion for food and beverage. Flexibility to work both opening and closing shifts when required. Fluent in English & Spanish (other languages highly valued). Physical Requirements Must be able to seize, grasp, turn and hold objects by hand. Able to work on your feet for at least 8 hours. Occasionally kneel, bend, crouch and climb as required. Benefits Nutritious meals whilst on shift. Continuous training to develop personally and professionally. Competitive compensation packages with global benefits and perks. We don't provide accommodation. #J-18808-Ljbffr
